Dispatcher: Drive On-Time Truck Deliveries & Service

UNFI; New Stanton (Westmoreland County); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Vacation time

Job summary

UNFI in New Stanton, PA is seeking a full-time Dispatch Coordinator to dispatch trucks, monitor driver performance, and communicate with customers to resolve delays. You will support on-time departures and ensure accurate paperwork.

The role uses SCI and PeopleNet Link to track routes, process invoices, and coordinate with customer care. A calm, organized approach and solid Microsoft Office skills are essential. Schedule: Sunday-Thursday, 3:30pm-12am.

Qualifications

• Experience in transportation/dispatch preferred.
• Knowledge of DOT rules and regulations is a plus.
• Proficiency with Microsoft Office and basic data entry required.

Responsibilities

• Process customer invoices and assemble delivery paperwork efficiently.
• Monitor shipping and route progress using SCI and PeopleNet Link, verifying on-time arrivals.
• Break down driver packets and manage customer invoice processing.
• Collaborate with customer care to notify clients of late truck updates.
• Engage with customer care for service escalations and resolution.
• Sort, separate, and file invoices, route packets, and driver inspections.
• Complete data entry for equipment information, driver start/end times, and actual delivery times.
• Handle all incoming calls and emails professionally.
• Re-dispatch drivers as needed to ensure coverage and support on-time deliveries.
• Dispatch repair services for equipment breakdowns and manage accident reporting procedures.
• Maintain a clean and safe working environment, reporting any violations of company policy to your supervisor.

Skills

Dispatch coordination

Microsoft Office

Communication

DOT rules

Organizational skills

Customer communication

Tools

SCI system

PeopleNet Link

Job description

UNFI in New Stanton, PA is seeking a full-time Dispatch Coordinator to dispatch trucks, monitor driver performance, and communicate with customers to resolve delays. You will support on-time departures and ensure accurate paperwork.

The role uses SCI and PeopleNet Link to track routes, process invoices, and coordinate with customer care. A calm, organized approach and solid Microsoft Office skills are essential. Schedule: Sunday-Thursday, 3:30pm-12am.