Dispatch Coordinator (Logistics)

Placements24; United States; Remote; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Professional development

Retirement plan

Job summary

Placements24 is seeking a proactive Dispatch Coordinator to join our remote operations team. You will coordinate daily deliveries, plan optimal routes, monitor driver progress, and communicate delays.

The role requires proficiency with dispatch software and GPS systems, plus strong multitasking and remote-working abilities. You will liaise with customers, maintain dispatch records, and collaborate with logistics to resolve issues, while ensuring safety and adherence to company policies.

Qualifications

• Experience as a Dispatcher, Logistics Coordinator, or similar role.
• Strong understanding of dispatch operations and route planning.
• Proficiency with dispatch software and GPS tracking systems.
• Excellent organizational and multitasking abilities.
• Strong written and verbal communication; able to work remotely.

Responsibilities

• Coordinate and schedule daily deliveries for a fleet of vehicles with optimal routes.
• Monitor driver progress and proactively communicate delays or issues.
• Utilize dispatch software and GPS tracking to manage fleet operations.
• Liaise with customers to confirm deliveries and address inquiries.
• Maintain records of dispatch activities, driver logs, and status updates.
• Collaborate with logistics teams to resolve operational challenges.
• Ensure adherence to company policies and safety regulations.
• Process delivery confirmations and required documentation efficiently.
• Provide support to drivers and ensure they have necessary route information.
• Contribute to continuous improvement initiatives within the dispatch department.

Skills

Dispatch operations

Route planning

Communication

Multitasking

Remote work

Education

High school diploma or equivalent

Tools

Dispatch software

GPS tracking systems

Job description

About the Role

Our client, a rapidly growing national logistics company, is looking for a proactive and organized Dispatch Coordinator to join their remote operations team. This role is central to ensuring the efficient scheduling and coordination of our fleet of delivery vehicles, optimizing routes, and maintaining clear communication with drivers and customers. You will be the linchpin connecting operations, drivers, and clients, requiring excellent multitasking abilities and a calm demeanor under pressure. The ideal candidate is adept at using dispatch software, possesses strong problem-solving skills, and excels in a virtual team environment. This is a fantastic opportunity to contribute to a dynamic company from the convenience of your home office, playing a vital role in the smooth running of their delivery network.

Key Responsibilities

• Coordinate and schedule daily deliveries for a fleet of vehicles, ensuring optimal route planning.
• Monitor driver progress and communicate any delays or issues to relevant parties proactively.
• Utilize dispatch software and GPS tracking systems to manage fleet operations effectively.
• Liaise with customers to confirm delivery details and address any inquiries or concerns.
• Maintain accurate records of dispatch activities, driver logs, and delivery status updates.
• Collaborate with the logistics and operations teams to resolve any operational challenges.
• Ensure compliance with company policies and safety regulations for all dispatch activities.
• Process delivery confirmations and required documentation accurately and efficiently.
• Provide support to drivers, addressing their needs and ensuring they have the necessary information for their routes.
• Contribute to continuous improvement initiatives within the dispatch department.

Requirements

• Proven experience as a Dispatcher, Logistics Coordinator, or in a similar role.
• Excellent understanding of dispatch operations and route planning principles.
• Proficiency in using dispatch software, GPS tracking systems, and other relevant logistics technology.
• Strong organizational and multitasking abilities, with the capacity to manage multiple priorities simultaneously.
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to work independently and as part of a remote team.
• Strong problem-solving skills and the ability to make quick, effective decisions.
• Detail-oriented with a commitment to accuracy.
• High school diploma or equivalent required; further education in logistics or a related field is a plus.
• Reliable internet connection and a dedicated home office space.

Benefits

• Our client offers a competitive salary commensurate with experience and qualifications.
• This role includes a comprehensive benefits package, featuring health, dental, and vision insurance.
• A generous paid time off policy is in place.
• Opportunities for professional development and career advancement within the company are available.
• Retirement savings plan options are provided.
• Join a thriving company and make a significant impact on their logistics operations from a remote setting.