Shuttle Dispatch Coordinator | Fast-Paced Transit Ops

WeDriveU, Inc.; San Jose (CA); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid holidays

On-the-job training

Job summary

WeDriveU is seeking a Dispatcher to coordinate shuttle operations in San Jose, CA. You will handle high-volume calls, relay instructions to drivers, and respond to email inquiries while solving problems throughout the day.

The ideal candidate has 1+ year in dispatch or customer service, is detail-oriented, and proficient in MS Office. CDL or bilingual skills are a plus but not required. This full-time role offers comprehensive benefits and growth opportunities.

Qualifications

• 1+ year of professional experience in dispatch, call center, customer service or hospitality
• Extremely detail-oriented with strong organizational skills
• Proficiency in Microsoft Office Suite (Outlook, Word and Excel)
• Experience using multiple software programs simultaneously with various open tabs
• Excellent written and oral communication with interpersonal skills
• Energetic and professional demeanor in a fast-paced environment
• TMS experience preferred but not required
• CDL preferred but not required
• Bilingual preferred but not required

Responsibilities

• Monitor drivers throughout their routes
• Communicate instructions to drivers in the field for pickups and drop-offs
• Assist with investigating and resolving customer concerns
• Monitor traffic flow and send alerts as needed
• Record incidents for vendor follow-up
• Support Lost and Found process
• Ensure compliance with policies, safety rules, and regulations
• Additional duties as assigned

Skills

Dispatch

Call center

Customer service

Hospitality

Microsoft Office

Multi-tasking

Communication

Professional demeanor

Tools

Microsoft Office Suite (Outlook Word Excel)

Job description

WeDriveU is seeking a Dispatcher to coordinate shuttle operations in San Jose, CA. You will handle high-volume calls, relay instructions to drivers, and respond to email inquiries while solving problems throughout the day.

The ideal candidate has 1+ year in dispatch or customer service, is detail-oriented, and proficient in MS Office. CDL or bilingual skills are a plus but not required. This full-time role offers comprehensive benefits and growth opportunities.