Dispatch Coordinator - Growth & Advancement

Seatown; Washington; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive wages

Accrued PTO and paid holidays

Medical/Dental/Vision insurance

401k with company match

Monthly bonuses

Ongoing professional training

Job summary

SeaTown Electric, Plumbing, Heating and Air is seeking a full-time Dispatcher for on-site work in Mukilteo. The role involves handling customer inquiries, scheduling projects for technicians, and ensuring service requests are fulfilled with accurate account records.

The ideal candidate excels in communication, multitasking, and teamwork, with experience in bookings and familiarity with Microsoft Office tools. Plumbing experience is a plus, and there are opportunities for advancement.

Qualifications

• High school diploma or equivalent.
• Experience in the trades is a plus.
• Experience in booking appointments.
• Proficiency with Microsoft Excel, Word, Teams, and PowerPoint.
• Dispatch experience preferred.
• Plumbing experience a plus.

Responsibilities

• Interact with customers via phone, email, online chat, or in person to provide support and information on products or services.
• Manage large amounts of incoming phone calls from customers and technicians.
• Collects and enters customer information.
• Fields customer questions and complaints; forwards to the assigned specialist when needed.
• Ensure actions are taken to resolve customers’ problems and concerns.
• Maintain customer accounts and records of interactions with details of inquiries, complaints, or comments.
• Scheduling projects for technicians.
• Managing scheduled projects with organization and detail.
• Communicate customers’ needs to technicians via appointment notes.
• Determine whether the company provides the requested services.
• Performs other related duties as assigned.

Skills

Communication

Active listening

Customer service

Multitasking

Team player

Problem solving

Education

High school diploma or equivalent

Experience in the trades is a plus

Experience in booking appointments

Experience with Microsoft Excel/Word/Teams/PowerPoint

Tools

Microsoft Excel

Microsoft Word

Microsoft Teams

PowerPoint

Job description

SeaTown Electric, Plumbing, Heating and Air is seeking a full-time Dispatcher for on-site work in Mukilteo. The role involves handling customer inquiries, scheduling projects for technicians, and ensuring service requests are fulfilled with accurate account records.

The ideal candidate excels in communication, multitasking, and teamwork, with experience in bookings and familiarity with Microsoft Office tools. Plumbing experience is a plus, and there are opportunities for advancement.