Dispatch Coordinator - Growth & Advancement

Seatown

Washington

On-site

USD 25,000 - 33,000

Full time

14 days+
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Benefits offered by this job

Competitive wages
Accrued PTO and paid holidays
Medical/Dental/Vision insurance
401k with company match
Monthly bonuses
Ongoing professional training

Job summary

SeaTown Electric, Plumbing, Heating and Air is seeking a full-time Dispatcher for on-site work in Mukilteo. The role involves handling customer inquiries, scheduling projects for technicians, and ensuring service requests are fulfilled with accurate account records.

The ideal candidate excels in communication, multitasking, and teamwork, with experience in bookings and familiarity with Microsoft Office tools. Plumbing experience is a plus, and there are opportunities for advancement.

Qualifications

  • High school diploma or equivalent.
  • Experience in the trades is a plus.
  • Experience in booking appointments.
  • Proficiency with Microsoft Excel, Word, Teams, and PowerPoint.
  • Dispatch experience preferred.
  • Plumbing experience a plus.

Responsibilities

  • Interact with customers via phone, email, online chat, or in person to provide support and information on products or services.
  • Manage large amounts of incoming phone calls from customers and technicians.
  • Collects and enters customer information.
  • Fields customer questions and complaints; forwards to the assigned specialist when needed.
  • Ensure actions are taken to resolve customers’ problems and concerns.
  • Maintain customer accounts and records of interactions with details of inquiries, complaints, or comments.
  • Scheduling projects for technicians.
  • Managing scheduled projects with organization and detail.
  • Communicate customers’ needs to technicians via appointment notes.
  • Determine whether the company provides the requested services.
  • Performs other related duties as assigned.

Skills

Communication
Active listening
Customer service
Multitasking
Team player
Problem solving

Education

High school diploma or equivalent
Experience in the trades is a plus
Experience in booking appointments
Experience with Microsoft Excel/Word/Teams/PowerPoint

Tools

Microsoft Excel
Microsoft Word
Microsoft Teams
PowerPoint

Job description

SeaTown Electric, Plumbing, Heating and Air is seeking a full-time Dispatcher for on-site work in Mukilteo. The role involves handling customer inquiries, scheduling projects for technicians, and ensuring service requests are fulfilled with accurate account records.

The ideal candidate excels in communication, multitasking, and teamwork, with experience in bookings and familiarity with Microsoft Office tools. Plumbing experience is a plus, and there are opportunities for advancement.

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