Dispatch Coordinator: Fast-Paced Fleet & Service Ops

Southern Tire Mart, LLC; Georgetown (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) with Company Match

Health Insurance

Dental, Vision, and Life Insurance

Paid Time Off

Paid On-the-Job Training

Job summary

Southern Tire Mart, LLC seeks a dedicated Dispatch Coordinator to manage incoming service requests and coordinate technicians for roadside and on-site jobs. You will monitor progress, communicate ETA, and maintain dispatch logs.

Interacting with drivers, fleet customers, and service managers, you will ensure timely resolutions, track KPIs, and uphold safety regulations. A high school diploma and drug screen are required.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years of age and pass a pre-employment drug screen.
• Previous experience in dispatch, customer service, or fleet operations preferred.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Proficiency in Microsoft Office; experience with dispatch or fleet management software a plus.

Responsibilities

• Receive and prioritize incoming service requests from customers and internal teams.
• Dispatch service technicians to roadside or on-site locations in a timely manner.
• Monitor the status of ongoing jobs and update customers with estimated completion times.
• Coordinate scheduling with technicians, shop supervisors, and fleet managers.
• Maintain accurate service records in company systems, including work orders and dispatch logs.
• Ensure proper documentation of labor hours, parts used, and services performed.
• Communicate with drivers, fleet customers, and service managers to resolve issues quickly.
• Track key performance metrics such as response time and job completion rates.
• Support compliance with DOT, OSHA, and company safety regulations.
• Perform administrative or support tasks as needed to assist service operations.

Skills

Communication

Multitasking

Microsoft Office

Dispatch software

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Dispatch software

Job description

Southern Tire Mart, LLC seeks a dedicated Dispatch Coordinator to manage incoming service requests and coordinate technicians for roadside and on-site jobs. You will monitor progress, communicate ETA, and maintain dispatch logs.

Interacting with drivers, fleet customers, and service managers, you will ensure timely resolutions, track KPIs, and uphold safety regulations. A high school diploma and drug screen are required.