Dispatch & Service Coordinator — Tire Industry Growth

Heavydutytires; West Palm Beach (FL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

401(k)

Paid Holidays and Vacation

Job summary

Heavy Duty Tire, LLC in West Palm Beach is hiring a Dispatch Support Specialist to coordinate service calls from start to finish and ensure a positive customer experience. The role requires strong organization, communication, and reliability, with a focus on timely updates to technicians and customers.

Ideal candidates will handle calls and emails, accurately enter orders, and track deliveries while maintaining excellent service for internal and external customers.

Qualifications

• Experience in dispatching, service coordination, or fast-paced operations is valued.
• Bilingual English/Spanish is a plus; training provided for the right candidate.
• Must be organized, proactive, reliable, and customer-focused.

Responsibilities

• Answer service and delivery related phone calls and emails.
• Enter customer orders accurately per procedures.
• Coordinate and expedite deliveries and service requests; provide excellent customer service.
• Deliver job completion details to customers promptly.
• Verify work order details vs. service tickets and resolve discrepancies before invoicing.

Skills

Organization

Communication

Time Management

Multitasking

Problem solving

Bilingual

Microsoft Office

Tire Guru

Forklift

Driver's license

Lifts 50lbs

Tools

Tire Guru

Microsoft Office

Job description

Heavy Duty Tire, LLC in West Palm Beach is hiring a Dispatch Support Specialist to coordinate service calls from start to finish and ensure a positive customer experience. The role requires strong organization, communication, and reliability, with a focus on timely updates to technicians and customers.

Ideal candidates will handle calls and emails, accurately enter orders, and track deliveries while maintaining excellent service for internal and external customers.