Dispatch Coordinator - Fast-Paced, Customer-Centric Ops

Right Now Heating, Cooling, Plumbing and Electrical; Blackfoot (ID); On-site; USD 25,000 - 30,000; Full time

Job summary

Right Now Heating, Air Conditioning, Plumbing & Electrical in Blackfoot, Idaho, is seeking a Dispatcher to coordinate service and sales teams and ensure a smooth customer experience. The role rewards highly organized individuals who thrive in a fast-paced environment, balancing schedules, priorities, and communications with field teams and customers.

Responsibilities include routing technicians, tracking progress, and forecasting workload 2–3 days ahead.

Qualifications

• Dispatch experience preferred.
• Bilingual in Spanish preferred.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and phone skills.

Responsibilities

• Schedule and dispatch technicians based on customer requests and technician availability.
• Communicate with technicians throughout the day via phone and dispatch systems.
• Relay work orders, job updates, and key information to technicians.
• Track technician start times, departure times, routes, and job progress.
• Maintain a daily dispatch matrix including routes, locations, specialties, tools, and qualifications.
• Assign jobs to technicians based on skillset and availability.
• Anticipate route, scheduling, or parts issues and make quick, sound decisions.
• Respond to special customer requests related to service calls.
• Order parts for special jobs and track pending parts.
• Follow up on recommended and pending work.
• Forecast workload 2–3 days in advance.
• Contact customers regarding parts status and job updates.
• Maintain technician schedules including vacations, sick time, and weekend rotations.
• Interact with technicians daily to ensure smooth operations.

Skills

Typing

Time management

Communication skills

Multitasking

Phone skills

Job description

Right Now Heating, Air Conditioning, Plumbing & Electrical in Blackfoot, Idaho, is seeking a Dispatcher to coordinate service and sales teams and ensure a smooth customer experience. The role rewards highly organized individuals who thrive in a fast-paced environment, balancing schedules, priorities, and communications with field teams and customers.

Responsibilities include routing technicians, tracking progress, and forecasting workload 2–3 days ahead.