Dispatch Coordinator

RUA; Cedar Heights (MD); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life

401K

Paid Time Off

Job summary

Ruan is seeking an on-site dispatcher in Landover, MD to coordinate pickup and delivery of customer orders and manage driver workloads. You will monitor service levels, assign work, and maintain real-time data in dispatch systems while ensuring DOT compliance and safety standards.

The role requires 1–2 years in transportation or related fields, strong communication, and proficiency with Microsoft Office and dispatch software.

Qualifications

• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations is required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Responsibilities

• Coordinate timely pickup and delivery of customer orders within assigned area.
• Direct and schedule drivers' work and monitor driver activities.
• Identify and resolve daily service and scheduling issues with timely communication.
• Monitor hours of service to prevent DOT violations.
• Communicate with customers regularly regarding service issues.
• Prepare and process data and paperwork, update dispatch information in real-time.
• Promote safety in all areas of dispatch.

Skills

Communication skills

Driver scheduling

DOT regulations knowledge

Data entry

Education

High school diploma/GED or equivalent work experience

Tools

Microsoft Office Suite

Dispatch systems

Job description

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.

Requirements

This is a full time position working onsite in Landover MD.

Schedule: Thursday - Saturday & Every other Wednesday

Hours: 0400-1600

Schedule: Job Requirements/Minimum Qualifications:

Education:High school diploma/GED or equivalent work experience.

Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.

• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Benefits: Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401K and Paid Time Off.

Pay Range

Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay.
The actual pay rate will depend on the person's qualifications and experience. $24.82 - $39.72 / hour

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

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