Dispatch Coordinator

Ruan; Saint Joseph (MO); Hybride; USD 26 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Disability

Life

401K

Paid Time Off

Résumé du poste

Ruan is seeking a dispatch/operations professional to coordinate timely pickup and delivery of customer orders from St. Joseph, MO. The role ensures efficient utilization of drivers and equipment while adhering to DOT rules and company procedures.

Responsibilities include directing drivers, monitoring service levels, and maintaining accurate data in dispatch systems. Requires 1–2 years in transportation or related roles and strong communication skills.

Qualifications

• Education: High school diploma or GED or equivalent.
• Experience: 1–2 years in Transportation, dispatching, terminal assistant, customer service or related roles.
• Knowledge: DOT rules and regulations.
• Proficiency: Microsoft Office and dispatch systems.

Responsabilités

• Coordinate timely pickup and delivery of customer orders within assigned area.
• Direct and schedule drivers' work; monitor driver activities.
• Resolve daily service and scheduling issues and communicate with customers.
• Monitor hours of service to prevent DOT violations.
• Maintain data in dispatch systems and prepare driver activity reports.

Connaissances

Excellent written and verbal comms

DOT rules knowledge

Microsoft Office proficiency

Formation

High school diploma/GED or equivalent

Outils

Dispatch software

Microsoft Office Suite

Description du poste

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.

Requirements

This is a full time position working onsite in St. Joseph, MO.

Schedule:Saturday - Monday and every other Tuesday 7am - 7pm

Pay Range: $18.86-$30.19

Job Requirements/Minimum Qualifications:

Education:High school diploma/GED or equivalent work experience.

Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.

• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Benefits:

Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401K and Paid Time Off.

• Medical
• Dental
• Vision
• Disability
• Life
• 401K
• Paid Time Off