Dispatch Coordinator

Socket.dev; East Hartford (CT); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Disability insurance

Life insurance

401K

Paid time off

Job summary

Ruan is seeking a Dispatch Coordinator to work on-site in East Hartford, CT, Sundays through Thursdays, Day Shift. You will coordinate the timely movement of customer products, assign workloads to drivers, and ensure DOT compliance and safety in all dispatch activities.

Strong written and verbal communication skills, 1–2 years in transportation or dispatch, and proficiency with dispatch systems and Microsoft Office are required.

Qualifications

• High school diploma or GED required.
• 1–2 years in transportation, dispatching, or related experience.
• Excellent written and verbal communication skills.

Responsibilities

• Coordinate timely pickup and delivery of orders within the assigned area.
• Direct and schedule drivers' work to maximize efficiency.
• Monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues.
• Maintain timely and professional communication with customer contacts.
• Update driver and dispatch information in real time in dispatch systems.
• Monitor and promote safety in all areas of dispatch.

Skills

Communication skills

DOT regulations knowledge

Dispatch systems

Education

High school diploma or GED

Tools

Microsoft Office

Job description

This full-time Dispatch Coordinator will work on-site in East Hartford, CT

Schedule: Sunday - Thursday

Hours: Day Shift

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.

Qualifications

Job Requirements/Minimum Qualifications:

• Education: High school diploma/GED or equivalent work experience.
• Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.
• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Benefits

• Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401K and Paid Time Off.