Dispatch & Client Service Coordinator

Blockbyblock; Memphis (TN); On-site; USD 55,104,000 - 59,512,000; Full time

Benefits offered by this job

Insurance

Paid time off

401K Retirement Savings Plan

Job summary

Block by Block is seeking a dispatcher to coordinate district coverage, assign shifts, and dispatch team members via two-way radio, ensuring timely responses to service calls.

The ideal candidate is organized, detail-oriented, and proficient with Microsoft Office and various devices; prior experience in fast-paced dispatch roles is a plus.

Join a team that values customer service and clear communication while maintaining a professional reception and dispatch environment.

Qualifications

• Multitasking and organizational expertise.
• Experience using Microsoft Word, Excel, and Outlook.
• Experience using Dell and Apple products.

Responsibilities

• Assign, coordinate, and dispatch team members for coverage via two-way radio.
• Assign, verify, and report outcomes of daily shift assignments and tasks.
• Ensure that all necessary reports are completed correctly and submitted by each team member at the conclusion of the shift.
• Receive, process, and coordinate maintenance repair calls and written requests.
• Ensure service delivery, work orders, and special projects are completed in a timely and satisfactory manner.
• Communicate with clients daily to maintain a first-class relationship using phone, email, reports, internal, client, and 3rd-party systems
• Work with internal staff to communicate customer requirements and to resolve any challenges or issues.
• Perform other duties, activities, or projects as assigned

Skills

Multitasking

Microsoft Office

Customer service

Communication

Job description

Block by Block is seeking a dispatcher to coordinate district coverage, assign shifts, and dispatch team members via two-way radio, ensuring timely responses to service calls.

The ideal candidate is organized, detail-oriented, and proficient with Microsoft Office and various devices; prior experience in fast-paced dispatch roles is a plus.

Join a team that values customer service and clear communication while maintaining a professional reception and dispatch environment.