Dispatcher

Block by Block; Austin, Northern (TX, KY); Hybrid; USD 52,000 - 56,000; Full time

Benefits offered by this job

Insurance

Paid time off

Bonuses

401K Retirement Savings Plan

Job summary

Block by Block is seeking a Dispatcher in Austin, TX. The role focuses on logging incident reports, handling emergency calls, coordinating team coverage, and communicating with clients daily via phone, email, and reports.

The ideal candidate has a dispatch background and public safety experience, a valid TX driver's license, and proficiency with Microsoft Office. This 2nd shift position runs Tue-Sat from 1:30pm to 10:00pm and offers a $25.00 hourly rate plus benefits.

Qualifications

• Dispatch background and public safety experience
• Strong multitasking and organization skills
• Proficiency with Microsoft Office (Word, Excel, Outlook) and familiarity with multiple devices

Responsibilities

• Log incident reports and handle emergency calls in dispatch office
• Assess needs and build rapport with customers in service interactions
• Respond to emails and submit maintenance work orders promptly
• Answer phone calls from the public and provide information or route to appropriate department
• Coordinate team coverage and assign tasks via two-way radio and shift reports
• Communicate daily with clients to maintain first-class relationships and relay requirements

Skills

Dispatch background

Public safety

Multitasking

Microsoft Office

Dell/Apple hardware

Tools

Dell computers

Apple devices

Job description

We are proud to offer the following benefits:

• Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
• Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
• Bonuses: Availability of bonuses varies and is dependent on multiple factors including but not limited to: location, position and contract agreements. Employee Recognition Awards, Employee Referral Bonus Program (select positions only), Bonus Program (Operations Manager, RVP, and executive positions only).
• Other: 401K Retirement Savings Plan, Vehicle Allowance (only available for specific corporate positions, based on location and position).

Salary Range

$25.00-$25.00

Job Description

Disptacher

Pay Rate: $25.00/hourly

Required Experiences/Skillset:

• Dispatch background
• Public safety

Required License:

• Valid TX Driver's License

Shift Specifics:

• Tues. - Sat. from 1:30pm to 10:00pm

In this role, you'll make a lasting positive impression on our customers by:

• Logging incident reports and handling emergency calls in the dispatch office; proficient in computer operations and Microsoft Office, with strong multitasking and quick decision-making abilities.
• Accurately assessing their needs and developing an effective rapport in all service interactions.
• Responding to emails and submitting maintenance work orders in an efficient manner.
• Answer phone calls from the public, property owners, and local businesses and providing them with answers to their needs or redirecting them to the appropriate person/department for assistance.

Job Description:

• Assign, coordinate and maneuver all team members to assure proper coverage of the district, call team members in for break times, and dispatch team members to handle any and all calls for service, all via a two-way radio.
• Assign, verify, and report outcomes of daily shift assignments, projects, and tasks.
• Ensure that all necessary reports are completed correctly and submitted by each team member at the conclusion of the shift. These reports are electronically submitted throughout the shift by the team member's handheld device.
• Receive, process, and coordinate maintenance repair calls and written requests.
• Ensure service delivery, work orders, and special projects are completed in a timely and satisfactory manner.
• Communicate with clients daily to maintain a first-class relationship using phone, email, reports, internal, client, and 3rd-party systems
• Work with internal staff (Team Leads, Ops Supervisors, Ops Manager, General Manager, and others) to communicate customer requirements and to resolve any challenges or issues.
• Perform other duties, activities, or projects as assigned

Requirements & Qualifications:

Equivalent work experience is also acceptable. More importantly, we're looking for someone who will be effective in our fast-paced business. Our ideal candidate will have a self-motivated, team-oriented, and detail-focused work ethic. In this role, you must move fluidly from task to task while remaining nimble to make the most of opportunities.

• Multitasking and organizational expertise
• Experience using Microsoft Suite, specifically Word, Excel, and Outlook
• Experience using Dell and Apple products

Block by Block is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We are proud to offer the following benefits:

• Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
• Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
• Other: 401K Retirement Savings Plan

Requirements

Communication:Must have excellent communication skills. The ability to speak and write proficiently in the English language

Computer Skills:Must be proficient in computer usage and in Microsoft Office products.

Professional Demeanor:Must be able to maintain a calm, quiet, and professional atmosphere in the reception and dispatch areas.

This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Block by Block.

Shift

2nd Shift

Employer Privacy Policy

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

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