Dispatcher

Blockbyblock; Austin (TX); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

401K retirement

Job summary

Block by Block is seeking a Dispatcher in Austin, TX. The role involves coordinating dispatch operations, assigning team members, and ensuring prompt response to service calls through two-way radio and digital systems.

The ideal candidate has dispatch background, strong multitasking skills, and proficiency with Microsoft Office. A valid TX driver’s license is required. Shift Tue–Sat, 1:30pm–10:00pm, with comprehensive benefits and a focus on customer service excellence.

Qualifications

• Equivalent work experience is acceptable.
• Fast-paced environment requires self-motivation and teamwork.
• Ability to switch tasks smoothly while seizing opportunities.

Responsibilities

• Assign, coordinate and dispatch team members via two-way radio to ensure district coverage.
• Verify and report daily shift assignments, projects and tasks.
• Complete and submit shift reports and work orders electronically.
• Handle maintenance repair calls and written requests efficiently.
• Maintain service delivery and timely completion of work orders and projects.
• Communicate with clients daily to sustain strong relationships using multiple channels.

Skills

Dispatch background

Operations coordination

Public safety

Tools

Microsoft Office

Dell devices

Apple devices

Job description

Disptacher

Pay Rate: $25.00/hourly

Required Experiences/Skillset:

• Dispatch background
• Operations coordination
• Public safety

Required License:

• Valid TX Driver's License

Shift Specifics:

• Tues. - Sat. from 1:30pm to 10:00pm

In this role, you'll make a lasting positive impression on our customers by:

• Logging incident reports and handling emergency calls in the dispatch office; proficient in computer operations and Microsoft Office, with strong multitasking and quick decision‑making abilities.
• Accurately assessing their needs and developing an effective rapport in all service interactions.
• Responding to emails and submitting maintenance work orders in an efficient manner.
• Answer phone calls from the public, property owners, and local businesses and providing them with answers to their needs or redirecting them to the appropriate person/department for assistance.

Job Description:

• Assign, coordinate and maneuver all team members to assure proper coverage of the district, call team members in for break times, and dispatch team members to handle any and all calls for service, all via a two‑way radio.
• Assign, verify, and report outcomes of daily shift assignments, projects, and tasks.
• Ensure that all necessary reports are completed correctly and submitted by each team member at the conclusion of the shift. These reports are electronically submitted throughout the shift by the team member’s handheld device.
• Receive, process, and coordinate maintenance repair calls and written requests.
• Ensure service delivery, work orders, and special projects are completed in a timely and satisfactory manner.
• Communicate with clients daily to maintain a first‑class relationship using phone, email, reports, internal, client, and 3rd‑party systems
• Work with internal staff (Team Leads, Ops Supervisors, Ops Manager, General Manager, and others) to communicate customer requirements and to resolve any challenges or issues.
• Perform other duties, activities, or projects as assigned

Requirements & Qualifications:

Equivalent work experience is also acceptable. More importantly, we’re looking for someone who will be effective in our fast‑paced business. Our ideal candidate will have a self‑motivated, team‑oriented, and detail‑focused work ethic. In this role, you must move fluidly from task to task while remaining nimble to make the most of opportunities.

• Multitasking and organizational expertise
• Experience using Microsoft Suite, specifically Word, Excel, and Outlook
• Experience using Dell and Apple products

Block by Block is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We are proud to offer the following benefits:

• Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short‑Term and Long‑Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
• Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
• Other: 401K Retirement Savings Plan

Communication: Must have excellent communication skills. The ability to speak and write proficiently in the English language

Computer Skills: Must be proficient in computer usage and in Microsoft Office products.

Professional Demeanor: Must be able to maintain a calm, quiet, and professional atmosphere in the reception and dispatch areas.

This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Block by Block.