Dispatch & Client Care Coordinator

Aramark; Burlington (MA); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Parental leave

Disability coverage

Paid time off

Job summary

Aramark is seeking a Customer Service Lead Coordinator in Burlington, MA to support a positive customer experience by monitoring staff performance and guiding processes. The role involves handling service requests, coordinating with staff, and ensuring timely responses.

Responsibilities include creating and closing work orders, maintaining backlog accuracy, and providing crisis information. Benefits and policies vary by location and are described by Aramark Careers.

Qualifications

• One (1) year of call and customer service experience.
• Must be able to interact and possess communication skills with individuals at all levels of organization, as well as clients, vendors, and sub-contractors.
• Attention to detail is required.
• Must possess flexibility towards work assignments and be a great teammate.
• Must be able to understand and carry out oral and written instructions and to communicate effectively in writing.
• Possess motivation and initiative to perform assigned duties with a minimum of direct supervision.

Responsibilities

• Establish relationships with staff, faculty, staff, and students.
• Receive service requests via phone calls, emails, and on-line submittals.
• Dispatch technician to respond to serve calls.
• Create, enter data, and close work orders.
• Work with supervisors to maintain an accurate work order backlog.
• Provide information to personnel in times of crisis.
• Work closely with the SRC supervisor in developing programs to facilitate communication.

Job description

Aramark is seeking a Customer Service Lead Coordinator in Burlington, MA to support a positive customer experience by monitoring staff performance and guiding processes. The role involves handling service requests, coordinating with staff, and ensuring timely responses.

Responsibilities include creating and closing work orders, maintaining backlog accuracy, and providing crisis information. Benefits and policies vary by location and are described by Aramark Careers.