Service Coordinator - Central region

Aramark Corporation; Burlington (MA); On-site; USD 83,097,000 - 85,962,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) retirement plan

Paid time off & parental leave

Disability coverage

Job summary

Aramark is seeking a Customer Service Lead Coordinator to support a positive customer experience by implementing company policies and monitoring staff performance. You will receive service requests, dispatch technicians, and help maintain the work order backlog while coordinating with supervisors.

The ideal candidate has at least one year of call and customer service experience, strong communication skills, attention to detail, and the ability to work with colleagues at all levels.

Qualifications

• One (1) year of call and customer service experience.
• Ability to interact with individuals at all levels of the organization, as well as clients and vendors.
• Strong written and oral communication; detail-oriented and reliable.

Responsibilities

• Establish relationships with staff, faculty, staff, and students.
• Receive service requests via phone, emails, and online submittals.
• Dispatch technician to respond to service calls.
• Create, enter data, and close work orders.
• Work with supervisors to maintain an accurate work order backlog.
• Provide information to personnel in times of crisis.

Skills

Customer service

Communication skills

Attention to detail

Job description

Job Description

The Customer Service Lead Coordinator is responsible for following and implementing company policies and procedures that guide and support a positive customer experience. This role will monitor staff performance and ensure customers' satisfaction.

Compensation Data

COMPENSATION: The Hourly rate for this position is $29.00 to $30.00, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits.

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

• Establish relationships with staff, faculty, staff, and students
• Receive service requests via phone calls, emails, and on-line submittals
• Dispatch technician to respond to serve calls.
• Create, enter data, and close work orders
• Work with supervisors to maintain an accurate work order backlog
• Provide information to personnel in times of crisis
• Work closely with the SRC supervisor in developing programs to facilitate communication

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• One (1) year of call and customer service experience.
• Must be able to interact and possess communication skills with individuals at all levels of organization, as well as clients, vendors, and sub-contractors.
• Attention to detail is required.
• Must possess flexibility towards work assignments and be a great teammate.
• Must be able to understand and carry out oral and written instructions and to communicate effectively in writing.
• Possess motivation and initiative to perform assigned duties with a minimum of direct supervision.

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.