Service Operations Lead: Dispatch & Customer Experience

Aramark Corporation; Burlington (MA); On-site; USD 43,000 - 45,000; Full time

Job summary

Aramark Corporation in Burlington, MA seeks a Customer Service Lead Coordinator to support a positive customer experience by ensuring service requests are handled promptly and staff performance is monitored.

The role involves receiving requests by phone and email, dispatching technicians, maintaining work orders, and collaborating with supervisors to minimize backlog while communicating effectively during crises. This position emphasizes teamwork and attention to detail.

Qualifications

• One (1) year of call and customer service experience.
• Ability to interact with individuals at all levels of the organization and with clients, vendors, and subcontractors.
• Strong attention to detail is required.
• Flexibility toward work assignments and being a great teammate is essential.
• Ability to understand and carry out oral and written instructions and communicate effectively in writing.
• Motivation and initiative to perform assigned duties with minimal supervision.

Responsibilities

• Establish relationships with staff, faculty, staff, and students.
• Receive service requests via phone calls, emails, and online submittals.
• Dispatch technician to respond to service calls.
• Create, enter data, and close work orders.
• Work with supervisors to maintain an accurate work order backlog.
• Provide information to personnel in times of crisis.
• Work closely with the SRC supervisor in developing programs to facilitate communication.

Skills

Customer service

Communication

Attention to detail

Teamwork

Written and verbal instructions

Job description

Aramark Corporation in Burlington, MA seeks a Customer Service Lead Coordinator to support a positive customer experience by ensuring service requests are handled promptly and staff performance is monitored.

The role involves receiving requests by phone and email, dispatching technicians, maintaining work orders, and collaborating with supervisors to minimize backlog while communicating effectively during crises. This position emphasizes teamwork and attention to detail.