Customer Service Lead Coordinator — Dispatch & Support

Aramark; Groveport (OH); On-site; USD 45,760 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Parental leave

Job summary

Aramark is seeking a Customer Service Lead Coordinator in Groveport, Ohio. The role focuses on ensuring a positive customer experience by monitoring staff performance and guiding policies and procedures.

Responsibilities include handling service requests, dispatching technicians, and maintaining work orders to support timely responses. Qualifications include at least one year in call and customer service, strong communication, attention to detail, and the ability to work with multiple

Qualifications

• One (1) year of call and customer service experience.
• Must interact with individuals at all levels, including clients, vendors, and sub-contractors.
• Attention to detail is required.
• Flexible with assignments; team player.
• Understand and carry out oral and written instructions; write clearly.

Responsibilities

• Establish relationships with staff, faculty, staff, and students.
• Receive service requests via phone, emails, and on-line submittals.
• Dispatch technician to respond to service calls.
• Create, enter data, and close work orders.
• Work with supervisors to maintain an accurate work order backlog.
• Provide information to personnel in times of crisis.
• Work closely with the SRC supervisor in developing programs to facilitate communication.

Skills

Customer service

Call center

Communication

Teamwork

Attention to detail

Flexibility

Job description

Aramark is seeking a Customer Service Lead Coordinator in Groveport, Ohio. The role focuses on ensuring a positive customer experience by monitoring staff performance and guiding policies and procedures.

Responsibilities include handling service requests, dispatching technicians, and maintaining work orders to support timely responses. Qualifications include at least one year in call and customer service, strong communication, attention to detail, and the ability to work with multiple