Customer Service Coordinator I

Aramark Corporation; Groveport (OH); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Holiday pay

Tuition assistance

Free shift meals

Job summary

Aramark Corporation in Groveport, OH is seeking a Customer Service Coordinator to serve internal and external customers via phone, email, and web, aiming for one-call resolution. You will work with field teams to resolve product, order, and service inquiries while maintaining accurate records in Salesforce.

The role emphasizes proactive client engagement, order management, and ensuring timely delivery while upholding Aramark's service standards and driving satisfaction.

Qualifications

• Solid understanding of customer service processes including handling complaints, inventory or product availability, and service issues
• Ability to take initiative and demonstrate a sense of urgency
• 3-5 years of work experience preferred
• Strong communication skills
• Excellent customer service and administrative skills required
• Ability to develop and maintain a positive working relationship with others
• Detail oriented, ability to multi-task, with strong organizational skills are required

Responsibilities

• Lead all inbound client facing activity (phones, emails, web, etc.), addressing client requests for orders, service and/or information on products, pricing, refunds, etc.
• Partner with client facing field roles (BDM, RSM, RSR) to deliver a responsive and cohesive client management experience.
• Engage clients proactively to secure orders prior to their scheduled delivery, employing professional telephone sales techniques to enhance sales by closing open voids and promoting current promotions.
• Mitigate client loss by identifying At Risk clients and initiating client retention action plans to address loss of client engagement (no-buy), repeated service issues (unresolved/repetitive delivery & service issues), and poor client satisfaction.
• Facilitate a positive delivery experience through establishing and maintaining client route assignments, delivery schedules and appropriate delivery frequencies.
• Enable inter-departmental and client communication on order fulfillment and modifications due to product shortages, missed deliveries, etc.
• Use systems to ensure all team members have access to the client experience through the recording of all client interactions in Salesforce.
• Identify, manage, and carry out company service programs to ensure 100% process compliance.
• Alert management to service concerns not resolved in a timely and acceptable manner.

Skills

Customer service

Communication skills

Multi-tasking

Organizational skills

Relationship building

Self-starting

Tools

Salesforce

Job description

Job Description

The Customer Service Coordinator (CSC) position for Union Supply Group is responsible for providing exceptional service and communication to both internal and external customers in a professional manner. The CSC partners with other roles within the operations team to support client objectives and provide effective solutions to customer needs. This role is responsible for handling inbound inquiries via phone, email, and web formats with the objective of one-call resolution. The CSC will facilitate and resolve issues with product, order and service needs and ensure accuracy and maintenance of department databases and systems.

Benefits: Full Health Benefits, 401k*, Vacation/PTO, Holiday Pay, College Tuition Assistance, Free Shift Meals & MORE!

Compensation Data

COMPENSATION: The hourly rate for this position is $18.00 to $23.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.

Job Responsibilities

• Lead all inbound client facing activity (phones, emails, web, etc.), addressing client requests for orders, service and/or information on products, pricing, refunds, etc.
• Partner with client facing field roles (BDM, RSM, RSR) to deliver a responsive and cohesive client management experience.
• Engage clients proactively to secure orders prior to their scheduled delivery, employing professional telephone sales techniques to enhance sales by closing open voids and promoting current promotions.
• Mitigate client loss by identifying At Risk clients and initiating client retention action plans to address loss of client engagement (no-buy), repeated service issues (unresolved/repetitive delivery & service issues), and poor client satisfaction.
• Facilitate a positive delivery experience through establishing and maintaining client route assignments, delivery schedules and appropriate delivery frequencies.
• Enable inter-departmental and client communication on order fulfillment and modifications due to product shortages, missed deliveries, etc.
• Use systems to ensure all team members have access to the client experience through the recording of all client interactions in Salesforce.
• Identify, manage, and carry out company service programs to ensure 100% process compliance.
• Alert management to service concerns not resolved in a timely and acceptable manner.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Solid understanding of customer service processes including handling complaints, inventory or product availability, and service issues
• Ability to take initiative and demonstrate a sense of urgency
• 3-5 years of work experience preferred.
• Strong communication skills.
• Excellent customer service and administrative skills required.
• Ability to develop and maintain a positive working relationship with others.
• Detail oriented, ability to multi-task, with strong organizational skills are required

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work -our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.