Dispatch Supervisor – Multi-Branch Center

Roto-Rooter Plumbing and Drain Service; Linthicum (MD); On-site; USD 54,000 - 57,000; Full time

Benefits offered by this job

Medical insurance with Prescription Dr

Dental Insurance

Vision Insurance

Paid Vacation

Paid Training

Life Insurance

Matching 401K Retirement Savings Plan

Tuition Reimbursement

Profit Sharing

Job summary

Roto-Rooter Plumbing and Drain Service in Linthicum, MD is seeking a Dispatch Coordinator to oversee dispatching for multiple branches and service technicians. You will lead a team in daily dispatch operations and ensure efficient job assignments across the Baltimore Call Center.

The role emphasizes strong communication, supervisory experience, and the ability to multitask in a fast-paced, team-oriented environment, with overtime as needed and potential for career advancement within a national

Qualifications

• Minimum requirements include a high school diploma or equivalent.
• Demonstrate exceptional communication and interpersonal skills in client and team interactions.
• Must be flexible in work hours and able to work overtime as needed.
• Demonstrating prior supervisory experience is a requirement for this position.
• Candidate must possess the ability to create an upbeat, motivating environment.
• Ability to multitask and adapt in a fast-paced, team environment.

Responsibilities

• Create a collaborative team environment that prioritizes and boost employee morale.
• Complete reporting on a weekly and monthly basis.
• Monitor the dispatch team performance.
• Improve the quality of service to our customers and reduce lost opportunities.
• Use creative thinking to improve dispatch processes.
• Handle complaint resolution.
• Responsible for dispatch procedure improvements that will enhance dispatch efficiencies and increase sales and job count for the branches.
• Ensure the compliance with company initiatives, including proper job distribution.
• Problem solving with branch and call center personnel.
• Create daily lunch schedules.
• Report to Evening Dispatch Operations Manager.

Skills

Communication skills

Supervisory experience

Multitasking

Flexibility

Education

High school diploma or equivalent

Job description

Roto-Rooter Plumbing and Drain Service in Linthicum, MD is seeking a Dispatch Coordinator to oversee dispatching for multiple branches and service technicians. You will lead a team in daily dispatch operations and ensure efficient job assignments across the Baltimore Call Center.

The role emphasizes strong communication, supervisory experience, and the ability to multitask in a fast-paced, team-oriented environment, with overtime as needed and potential for career advancement within a national