Dispatch Coordinator

Roto-Rooter; Glen Burnie (MD); On-site; USD 54,000 - 57,000; Full time

Benefits offered by this job

Medical insurance

401K retirement plan

Paid vacation

Paid training

Profit sharing

Job summary

Roto-Rooter is seeking a Dispatch Coordinator for the Baltimore Call Center in Linthicum, MD. You will oversee dispatching across multiple branches and supervise dispatch personnel to ensure timely assignment of service calls to technicians.

The role offers hourly pay ranging from $25.96 to $27.40 with annual earnings around $54,000–$57,000 and potential overtime. Join a national brand with strong benefits and career advancement opportunities.

Qualifications

• Minimum requirement is a high school diploma or equivalent.
• Demonstrate exceptional communication and interpersonal skills in client and team interactions.
• Must be flexible in work hours and able to work overtime as needed.
• Demonstrating prior supervisory experience is a requirement for this position.
• Ability to create an upbeat, motivating environment and multitask in a fast-paced team.

Responsibilities

• Create a collaborative team environment that prioritizes and boost employee morale.
• Complete reporting on a weekly and monthly basis.
• Monitor the dispatch team performance.
• Improve the quality of service to our customers and reduce lost opportunities.
• Use creative thinking to improve dispatch processes.
• Handle complaint resolution.
• Responsible for dispatch procedure improvements that will enhance dispatch efficiencies and increase sales and job count for the branches.
• Ensure the compliance with company initiatives, including proper job distribution.
• Problem solving with branch and call center personnel.
• Create daily lunch schedules.
• Report to Evening Dispatch Operations Manager.

Skills

Communication skills

Interpersonal skills

Supervisory experience

Multitasking

Flexibility

Education

High school diploma/equivalent

Job description

Overview

Dispatch Coordinator

The primary role of the Dispatch Coordinator is to oversee the dispatching of one or more of Roto-Rooter Service Company branch locations. You will be responsible for ensuring jobs are dispatched to service technicians in multiple branches. Additional job duties will includes overseeing subordinate dispatch personnel in performing daily dispatch procedures and responsibilities.

If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits.We currently have an excellent opportunity available for a Dispatch Coordinator at our Baltimore Call Center, located in Linthicum, MD.

The hourly pay range is $25.96-$27.40 ($54,000-$57,000), depending on experience with opportunity for overtime pay.

Responsibilities

• Create a collaborative team environment that prioritizes and boost employee morale.
• Complete reporting on a weekly and monthly basis.
• Monitor the dispatch team performance.
• Improve the quality of service to our customers and reduce lost opportunities.
• Use creative thinking to improve dispatch processes.
• Handle complaint resolution.
• Responsible for dispatch procedure improvements that will enhance dispatch efficiencies and increase sales and job count for the branches.
• Ensure the compliance with company initiatives, including proper job distribution.
• Problem solving with branch and call center personnel.
• Create daily lunch schedules.
• Report to Evening Dispatch Operations Manager.

Requirements

• Minimum requirement is a high school diploma or equivalent.
• Demonstrate exceptional communication and interpersonal skills in client and team interactions.
• Must be flexible in work hours and able to work overtime as needed.
• Demonstrating prior supervisory experience is a requirement for this position.
• Candidate must possess the ability to create an upbeat, motivating environment.
• Ability to multitask and adapt in a fast-paced, team environment.

Benefits

At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That's why we are proud of our extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel who are planning to transition into new civilian professions. Throughout our 86 years in business, we've learned that service training, and the military structure veterans are used to, are a good fit at our company.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.