Dispatcher 2nd Shift

Roto-Rooter Plumbing and Drain Service; Linthicum (MD); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Medical insurance with Prescription DR

Accident & Critical Illness Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Training

Life Insurance

Matching 401K Retirement Savings Plan

Tuition Reimbursement

Profit Sharing

Job summary

Roto-Rooter Plumbing and Drain Service seeks a 2nd shift Dispatcher in the Baltimore area. The role involves coordinating between customers and field technicians, distributing jobs, and managing technician workload across a multi-state region.

Evening shift may include weekends. Bilingual skills are a plus; AS400 knowledge, Word and Excel proficiency, and excellent customer service are valued traits in a fast-paced environment.

Qualifications

• Ability to multi-task and thrive in a fast-paced work environment.
• Bilingual skills are a plus but not required.
• Proficient with AS400, Word and Excel.
• Strong customer service skills with attention to detail.

Responsibilities

• Serve as liaison between field service technicians and customers.
• Distribute jobs to field service technicians.
• Manage the workload of service technicians in a multi-state region.
• Inform customers of arrival status of technicians.
• Relay job details to technicians and provide information as needed.
• Resolve customer service concerns.

Skills

Multi-tasking

Bilingual skills

AS400 knowledge

Customer service skills

Word & Excel proficiency

Organized, detail-oriented

Tools

AS400

Microsoft Word

Microsoft Excel

Job description

Overview

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.

Dispatcher, 2nd Shift

If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits.

The hourly pay rate for this position is between $19.00-$21.00, depending on experience.

Hiring immediately for full-time 2 nd shift dispatcher position at Roto-Rooter’s Baltimore area Call Center. Bilingual skills preferred, but not required. This is an evening position that may include weekends.

Responsibilities

• Serve as liaison between our field service technicians and customers.
• Distribute jobs to field service technicians.
• Manage the workload of service technicians in a multi-state region.
• Interact with customers to keep them informed of the arrival status of their assigned service technician.
• Relay necessary job details and other information to the service technician.
• Resolve any customer service concerns.

Requirements

• Ability to multi-task
• Bilingual skills are a plus
• AS400 knowledge is preferred
• Excellent customer service skills
• A working knowledge of Microsoft Word and Excel programs
• Self-starter who is organized and thorough with attention to detail and thrives in our fast-paced work environment

Benefits

At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.