Dispatch Center Manager: Training, Coaching & Ops

Werner Enterprises; Little Rock (AR); In loco; USD 55.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Tuition reimbursement

Vision insurance

Weekly pay - Direct Deposit

Descrizione del lavoro

Werner Enterprises, Inc. is seeking a Dispatch Manager in Little Rock, AR to coach and motivate Dispatch - Call Center representatives as they handle client calls. You will hire, train, and supervise agents, monitor progress, and provide ongoing coaching to ensure outstanding service and adherence to goals.

The role emphasizes teamwork, data-driven decisions, and process improvements to enhance customer satisfaction while maintaining high standards and efficient operations.

Competenze

• 1–2 years dispatch/logistics experience preferred.
• Ability to coach, train, and motivate employees.
• Excellent organizational and communication skills.
• Read/speak professional English; Portuguese a plus.

Mansioni

• Hire, train, and prepare Dispatch - Call Center representatives to respond to customer questions.
• Ensure agents meet objectives and policies.
• Answer questions and provide coaching on best practices.
• Identify operational issues and suggest improvements.
• Monitor performance and provide corrective action when needed.
• Prepare reports and analyze data to support Dispatch - Call Center goals.
• Collaborate with supervisors to support agents and maximize customer satisfaction.

Conoscenze

Call center supervision

Customer service

Logistics

Communication

Leadership

Problem solving

Formazione

High school diploma or equivalent

Strumenti

Dispatch – Logistics software

Phone systems

Microsoft Office

Descrizione del lavoro

Werner Enterprises, Inc. is seeking a Dispatch Manager in Little Rock, AR to coach and motivate Dispatch - Call Center representatives as they handle client calls. You will hire, train, and supervise agents, monitor progress, and provide ongoing coaching to ensure outstanding service and adherence to goals.

The role emphasizes teamwork, data-driven decisions, and process improvements to enhance customer satisfaction while maintaining high standards and efficient operations.