Dispatch & Billing Lead - Fast-Paced Operations

Mr. Handyman (New); Peabody (MA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical and dental insurance

Retirement plan

Paid vacation and sick time

7 paid holidays after 90 days

Company-branded apparel

Optional employee-paid Aflac benefits

Supportive, professional work环境

Job summary

Mr. Handyman of South Essex County is hiring a Dispatch & Billing Coordinator in Peabody, MA. This in-office role connects customers, Service Professionals, and our office team, handling schedules, billing, and daily job coordination.

You’ll monitor job progress, process invoices, communicate clearly with customers, and adapt to shifting priorities in a busy environment. Excellent organizational skills and comfort with software like ServiceTitan and Excel are essential.

Qualifications

• Experience with scheduling, dispatching, and billing.
• Strong communication skills in person and on the phone.
• Reliable transportation to Peabody, MA office.

Responsibilities

• Dispatch and monitor daily schedules for Service Professionals.
• Handle customer communication during scheduling and service process.
• Coordinate with Service Professionals on job progress and timing.
• Review work, verify details, prepare invoices, and process payments.
• Address scheduling changes and customer concerns quickly and professionally.
• Provide friendly, dependable service and maintain professionalism.

Skills

Highly organized

Comfortable with numbers & billing

Strong communicator

Multitask effectively

Calm under pressure

Tools

ServiceTitan

Microsoft Office

Excel

Job description

Mr. Handyman of South Essex County is hiring a Dispatch & Billing Coordinator in Peabody, MA. This in-office role connects customers, Service Professionals, and our office team, handling schedules, billing, and daily job coordination.

You’ll monitor job progress, process invoices, communicate clearly with customers, and adapt to shifting priorities in a busy environment. Excellent organizational skills and comfort with software like ServiceTitan and Excel are essential.