Dispatch Associate

Global Medical Response; Summerdale (AL); On-site; USD 35,000 - 45,000; Full time

Job summary

Global Medical Response is hiring a full-time Dispatcher in Summerdale, Alabama. The Dispatcher will respond to emergency and non-emergency calls, efficiently assign and route transportation requests, and ensure quality communication and care to customers.

Ideal candidates should possess a high school diploma and some experience in dispatch or customer service. Strong organizational, multitasking, and communication skills are essential for success in this role.

Qualifications

• High school diploma or equivalent is required.
• Experience in dispatch or customer service is preferred.

Responsibilities

• Monitor and respond to calls and emails effectively.
• Schedule and route transportation requests appropriately.
• Document communications and escalate issues as needed.
• Communicate trip data and transport performance clearly.

Skills

Organization

Multitasking

Time management

Clear communication

Education

High school diploma or equivalent (GED)

Job description

Dispatcher

IMMEDIATE HIRING! Dispatch FULL-TIME Opportunity

We're hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Dispatchers will proficiently monitor and respond to calls and emails using established call handling time leveraging the communication and information management system to deliver excellent customer support to providers, facilities and member representatives.
• Use appropriate methods to schedule, assign, review and route transportation requests.
• Clearly document communications following protocols and processes, and properly identify and escalation issues as necessary.
• Effectively communicate trip data including confirmations, routing time, issues and performance.
• Dispatchers will work collaboratively and in a professional manner with all allied health and public safety personnel as well as your fellow coworkers.
• Successful Dispatchers will demonstrate organization, multitasking and time management skills.

Minimum Required Qualifications:

• High school diploma or equivalent (GED)
• Some work experience, preferably in dispatch or routing calls in customer service

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

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