Dispatch Associate

American Medical Response; Tampa (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

American Medical Response is seeking a full-time Dispatcher in Tampa, Florida. The role involves responding to emergency and non-emergency calls, efficiently managing transportation requests, and ensuring excellent customer support through effective communication.

Ideal candidates must possess a high school diploma or GED and have some experience in dispatch or customer service. Strong organizational and multitasking skills are essential for success in this dynamic environment.

Qualifications

• High school diploma or GED is required.
• Some experience in dispatch or customer service is preferred.

Responsibilities

• Monitor and respond to calls and emails efficiently.
• Schedule, assign, and route transportation requests.
• Document communications accurately and follow protocols.
• Communicate trip data effectively to all stakeholders.
• Collaborate with health and public safety personnel.
• Exhibit strong organizational and multitasking abilities.

Skills

Communication skills

Organization

Multitasking

Time-management skills

Education

High school diploma or equivalent (GED)

Job description

Dispatcher

Immediate hiring, full‑time. Dispatchers respond to emergency and non‑emergency calls for ambulance and transportation services. They assign and route transportation requests and provide clear communication in all situations to ensure quality support and care to customers.

Responsibilities

• Proficiently monitor and respond to calls and emails using established call handling times, leveraging the communication and information management system to deliver excellent customer support to providers, facilities, and member representatives.
• Use appropriate methods to schedule, assign, review, and route transportation requests.
• Clearly document communications following protocols and processes, and properly identify and elevate issues as necessary.
• Effectively communicate trip data including confirmations, routing times, issues, and performance.
• Work collaboratively and professionally with all allied health and public safety personnel as well as coworkers.
• Demonstrate organization, multitasking, and time‑management skills.

Minimum Required Qualifications

• High school diploma or equivalent (GED).
• Some work experience, preferably in dispatch or routing calls in customer service.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

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