Dispatch Associate

Rural Metro Fire Department; Knoxville (TN); On-site; USD 26,000 - 32,000; Full time

Job summary

AMR is hiring a Dispatcher in Knoxville, TN for a full-time role handling emergency and non-emergency calls and coordinating ambulance and transport services. The dispatcher will route requests, document interactions, and communicate trip data while collaborating with health and safety personnel.

The ideal candidate will have a high school diploma or GED and some dispatch or customer service experience, with strong communication and multitasking abilities.

Qualifications

• High school diploma or GED.
• Some work experience, preferably in dispatch or routing calls in customer service.

Responsibilities

• Monitor and respond to calls and emails using the established system to deliver quality support to providers, facilities and members.
• Schedule, assign, review and route transportation requests.
• Document communications following protocols and elevate issues as needed.
• Communicate trip data including confirmations and routing times.
• Collaborate with allied health and public safety personnel and coworkers.
• Demonstrate organization, multitasking and time management skills.

Skills

Customer service experience

Communication skills

Multitasking

Education

High school diploma or GED

Tools

Dispatch software/systems

Job description

Dispatcher

Hourly rates starting at $19.00+ DOE

IMMEDIATE HIRING! Dispatch FULL-TIME Opportunity

We're hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Dispatchers will proficiently monitor and respond to calls and emails using established call handling time leveraging the communication and information management system to deliver excellent customer support to providers, facilities and member representatives.
• Use appropriate methods to schedule, assign, review and route transportation requests.
• Clearly document communications following protocols and processes, and properly identify and elevate issues as necessary.
• Effectively communicate trip data including confirmations, routing time, issues and performance.
• Dispatchers will work collaboratively and in a professional manner with all allied health and public safety personnel as well as your fellow coworkers.
• Successful Dispatchers will demonstrate organization, multitasking and time management skills.

MinimumRequired Qualifications:

• High school diploma or equivalent (GED)
• Some work experience, preferably in dispatch or routing calls in customer service

Why Choose AMR? AMR is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR's Core Behaviors

keep care at the center, raise your hand, seek to understand, find a way together and be accountable - unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.

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