Dispatch Associate

Rural Metro Fire Department; Summerdale (AL); On-site; USD 32,000 - 45,000; Full time

Job summary

Lifeguard Ambulance Service, part of Global Medical Response, is hiring a full-time Dispatcher to respond to emergency and non-emergency calls and to route transportation requests. You will monitor calls and emails, schedule and assign transport, document communications, and collaborate with healthcare providers, facilities and public safety personnel to ensure timely, safe patient care.

Ideal candidates have a high school diploma or GED and some dispatch or customer service experience, plus

Qualifications

• High school diploma or GED.
• Some work experience, preferably in dispatch or routing calls in customer service.

Responsibilities

• Monitor and respond to calls and emails using established systems to provide support.
• Schedule, assign, review and route transportation requests.
• Document communications following protocols and elevate issues as necessary.
• Communicate trip data including confirmations, routing time and issues clearly.
• Collaborate with allied health and public safety personnel and coworkers.
• Demonstrate organization, multitasking and time management.

Skills

Communication skills

Multitasking

Time management

Customer service

Education

High school diploma or GED

Job description

Dispatcher

IMMEDIATE HIRING! Dispatch FULL-TIME Opportunity

We're hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Dispatchers will proficiently monitor and respond to calls and emails using established call handling time leveraging the communication and information management system to deliver excellent customer support to providers, facilities and member representatives.
• Use appropriate methods to schedule, assign, review and route transportation requests.
• Clearly document communications following protocols and processes, and properly identify and elevate issues as necessary.
• Effectively communicate trip data including confirmations, routing time, issues and performance.
• Dispatchers will work collaboratively and in a professional manner with all allied health and public safety personnel as well as your fellow coworkers.
• Successful Dispatchers will demonstrate organization, multitasking and time management skills.

MinimumRequired Qualifications:

• High school diploma or equivalent (GED)
• Some work experience, preferably in dispatch or routing calls in customer service.

Why Choose Lifeguard?

Lifeguard Ambulance Service is one of Global Medical Response (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR's Core Behaviors

keep care at the center, raise your hand, seek to understand, find a way together and be accountable - unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.

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