Dispatch Associate

Rural Metro Fire Department; Alabama; On-site; USD 35,000 - 48,000; Full time

Job summary

Lifeguard Ambulance Service is hiring Dispatchers to respond to emergency and non-emergency calls for ambulance and transportation services in Alabama. The role involves assigning and routing transportation requests and maintaining clear communication to ensure high-quality support for our customers.

Responsibilities include monitoring calls and emails, scheduling and routing transport, documenting communications, and sharing trip data with accuracy.

Qualifications

• Must have a high school diploma or GED.
• Some dispatch or customer service experience preferred.
• Ability to multitask and manage time effectively.

Responsibilities

• Dispatchers monitor and respond to calls and emails using the established system to support providers, facilities and member representatives.
• Schedule, assign, review and route transportation requests.
• Document communications following protocols and elevate issues as needed.
• Communicate trip data including confirmations, routing time, issues and performance.
• Collaborate professionally with allied health and public safety personnel and coworkers.

Skills

Customer service

Communication

Multitasking

Time management

Education

High school diploma or GED

Tools

Call routing software

Job description

Dispatcher

IMMEDIATE HIRING! Dispatch FULL-TIME Opportunity

We're hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Dispatchers will proficiently monitor and respond to calls and emails using established call handling time leveraging the communication and information management system to deliver excellent customer support to providers, facilities and member representatives.
• Use appropriate methods to schedule, assign, review and route transportation requests.
• Clearly document communications following protocols and processes, and properly identify and elevate issues as necessary.
• Effectively communicate trip data including confirmations, routing time, issues and performance.
• Dispatchers will work collaboratively and in a professional manner with all allied health and public safety personnel as well as your fellow coworkers.
• Successful Dispatchers will demonstrate organization, multitasking and time management skills.

MinimumRequired Qualifications:

• High school diploma or equivalent (GED)
• Some work experience, preferably in dispatch or routing calls in customer service.

Why Choose Lifeguard?

Lifeguard Ambulance Service is one of Global Medical Response (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR's Core Behaviors

keep care at the center, raise your hand, seek to understand, find a way together and be accountable - unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.

R0054615