Dispatch & Asset Coordination Specialist

Manatt's Inc.; Ankeny (IA); On-site; USD 35,000 - 50,000; Full time

Job summary

Manatt's Inc. in Ankeny, Iowa is seeking a Service Coordinator to support daily operations and enhance customer service. You will manage customer communications, coordinate order management, and ensure efficient asset utilization. Preferred qualifications include a high school diploma and logistics or customer service experience. The role requires effective communication skills and a commitment to customer satisfaction. Join Manatt's team to contribute to the high standards in the construction materials industry.

Qualifications

• High school diploma or GED required.
• 1 year of related experience and/or training preferred.
• Bilingual (Spanish/English) preferred.

Responsibilities

• Answer incoming customer calls in a timely and professional manner.
• Enter and manage customer orders within the dispatch system.
• Coordinate and adjust daily schedules with stakeholders.
• Assist in moving and reallocating assets throughout the day.
• Build strong working relationships with customers and plant managers.
• Proactively follow up with customers to ensure satisfaction.
• Identify and communicate efficiency gaps for improvements.
• Support the Service Manager in daily operations.
• Promote consistency in dispatch systems and processes.
• Maintain clear communication across all stakeholders.

Skills

Logistics experience

Customer service

Education

High school diploma or GED

Job description

Manatt's Inc. in Ankeny, Iowa is seeking a Service Coordinator to support daily operations and enhance customer service. You will manage customer communications, coordinate order management, and ensure efficient asset utilization. Preferred qualifications include a high school diploma and logistics or customer service experience. The role requires effective communication skills and a commitment to customer satisfaction. Join Manatt's team to contribute to the high standards in the construction materials industry.