Service Coordinator (Bi-lingual Preferred)

Manatt's Inc.; Ankeny (IA); On-site; USD 35,000 - 50,000; Full time

Job summary

Manatt's Inc. in Ankeny, Iowa is seeking a Service Coordinator to support daily operations and enhance customer service. You will manage customer communications, coordinate order management, and ensure efficient asset utilization. Preferred qualifications include a high school diploma and logistics or customer service experience. The role requires effective communication skills and a commitment to customer satisfaction. Join Manatt's team to contribute to the high standards in the construction materials industry.

Qualifications

• High school diploma or GED required.
• 1 year of related experience and/or training preferred.
• Bilingual (Spanish/English) preferred.

Responsibilities

• Answer incoming customer calls in a timely and professional manner.
• Enter and manage customer orders within the dispatch system.
• Coordinate and adjust daily schedules with stakeholders.
• Assist in moving and reallocating assets throughout the day.
• Build strong working relationships with customers and plant managers.
• Proactively follow up with customers to ensure satisfaction.
• Identify and communicate efficiency gaps for improvements.
• Support the Service Manager in daily operations.
• Promote consistency in dispatch systems and processes.
• Maintain clear communication across all stakeholders.

Skills

Logistics experience

Customer service

Education

High school diploma or GED

Job description

Summary

The Service Coordinator plays a key role in supporting daily operations and delivering a high level of customer service. This position serves as a central point of communication between customers, plant managers, and area teams, ensuring efficient order management and asset utilization across the area.

The requirements represent the knowledge, skill, and/or ability required to fulfill position expectations. This job description is not intended to be all-inclusive. Employees may perform other duties as needed to meet the organization's ongoing needs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Additional or other duties may be assigned.

Responsibilities

• Answer incoming customer calls in a timely and professional manner, providing accurate information and support.
• Enter and manage customer orders within the dispatch system, ensuring accuracy and attention to detail.
• Coordinate and adjust daily schedules, communicating changes effectively with plant managers, drivers, and customers.
• Assist in moving and reallocating assets throughout the day to maximize efficiency and meet customer needs. Collaborate with other areas to optimize asset utilization and support overall operational performance.
• Serve as a primary point of contact for both customers and plant managers, building strong working relationships.
• Proactively follow up with customers to ensure satisfaction and address any service-related concerns.
• Identify and communicate efficiency gaps or operational challenges, working with leadership to implement improvements.
• Support the Service Manager in daily operations and special projects as needed.
• Act as a champion of dispatch systems and processes, promoting consistency, accuracy, and continuous improvement.
• Maintain clear and consistent communication across all stakeholders to ensure smooth daily operations.

Skills and Abilities

• Experience in logistics, dispatch, or customer service preferred, but not required.
• Ability to adapt in a fast-paced environment while maintaining a customer‑first mindset.

Qualifications

• High school diploma or GED required.
• 1 year of related experience and/or training preferred.
• Bi‑lingual Preferred (Spanish / English)

About Us

Founded in 1947 and headquartered in Brooklyn, Iowa, Manatt’s is a leader in Iowa's heavy highway construction and materials industry. We specialize in asphalt, concrete, and chipseal coating, with additional expertise in recycle crushing, stabilization, milling, grinding, subdrain installation, and more.

At Manatt’s, we have the experts, equipment, resources, and top‑quality materials needed to safely and efficiently complete any project. Our integrated approach and unwavering commitment to building exceptional relationships allow us to deliver uncompromising quality and construction services. Our mission is to continually set and reset the standard by which all other construction material companies are measured. We don’t just build infrastructure; we build legacies through higher standards of work and a dedication to excellence in everything we do. Learn more about Manatt’s Inc. at www.manatts.com.

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We are an equal opportunity employer.

Qualified minorities, women, veterans and individuals with disabilities are encouraged to apply.

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