Service Operations Coordinator for HVAC & Projects

P1 Service LLC; Ankeny (IA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Educational Assistance

PTO and Holidays

Volunteer community service PTO

Life Insurance

Disability Insurance

Employee Discounts

401K retirement plan

Health/Dental/Vision insurance

Job summary

P1 Service LLC in Ankeny, IA seeks an Administrative Services Specialist to support Service Techs and ensure commitments are met. You will dispatch technicians, manage scheduling, and maintain accurate call records ready for pricing and invoicing.

Responsibilities include coordinating service operations, processing documents, and assisting with office management. Strong organizational and communication skills are essential for success.

Qualifications

• Must have a High School Diploma or a GED equivalent.
• Associates degree preferred.
• Prior dispatching or mechanical service/construction experience preferred.
• 5 years minimum of related experience.

Responsibilities

• Schedule PM and emergency calls and dispatch HVAC technicians.
• Maintain up-to-date schedules for all service technicians and coordinate with team leads.
• Enter resolutions for assigned technicians and update customer records.
• Handle customer issues related to assigned technicians and accounts within authority.
• Post readings from tasking sheets and update serial numbers, parts and quantities.
• Verify technician hours for payroll and ensure timecards are submitted weekly.
• Issue purchase orders and new call service numbers as needed.
• Answer department lines and handle internal calls as required.
• Communicate professionally with customers and assist with monthly tasking sheets.
• Back up other coordinators during vacations or illness.
• Prepare memos for field service techs and assist with data entry.
• Discuss scheduling/manpower issues daily and weekly to optimize productivity.

Skills

Dispatching

Scheduling

Customer service

Office administration

Education

High School Diploma or GED

Tools

Subcontract management

Record keeping

Job description

P1 Service LLC in Ankeny, IA seeks an Administrative Services Specialist to support Service Techs and ensure commitments are met. You will dispatch technicians, manage scheduling, and maintain accurate call records ready for pricing and invoicing.

Responsibilities include coordinating service operations, processing documents, and assisting with office management. Strong organizational and communication skills are essential for success.