Dispatch Administrative Assistant

Joe Hillman Plumbers, Inc.; Florida; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with company match

Paid holidays

Paid vacation

Personal time off

Job summary

Joe Hillman Plumbers, Inc in Davie, FL is seeking a full-time Dispatch Administrative Assistant to coordinate service calls and keep schedules running smoothly. The role requires clear communication with customers and technicians in a fast-paced environment. The company offers solid benefits including medical, dental, vision, and a 401(k) match.

Work hours are 8am–5pm, with a 1-hour lunch, and two paid 15-minute breaks. Hourly wage ranges from $18 to $20 depending on experience.

Qualifications

• Provide daily administrative and clerical support to dispatch and office teams.
• Answer incoming calls, respond to emails, and assist customers with inquiries.
• Enter and maintain customer information, work orders, and job details accurately in the system.

Responsibilities

• Provide daily administrative and clerical support to the dispatch and office teams.
• Answer incoming calls, respond to emails, assist customers with general inquiries.
• Enter, update, and maintain customer information, work orders, and job details in ServiceTitan.
• Assist with preparing reports, organizing documents, filing, and maintaining accurate records.
• Review work orders for accuracy and completeness, follow up on missing information.

Skills

Customer communication

Schedule coordination

ServiceTitan familiarity

Tools

ServiceTitan

Job description

Description

Joe Hillman Plumbers, Inc in Davie, FL is looking to hire a full-time Dispatch Administrative Assistant to join our team. We’re looking for people who can efficiently coordinate plumbing service calls, communicate clearly with both customers and technicians, and keep schedules running smoothly. If you’re detail-oriented, thrive under pressure, and enjoy problem-solving in a fast-paced environment, this could be the perfect opportunity for you. Join an established, reputable plumbing company that’s been proudly serving South Florida for over 30 years!

This is a hourly position with work hours from 8am - 5pm with 1 hour lunch and two paid 15 minute breaks, earning a competitive wage of $18 - $20 depending on experience. We provide solid benefits and perks, including medical, dental, and vision insurance, a 401(k) plan with company match, paid holidays, paid vacation and personal time off, and supplemental insurance. If this sounds like the right opportunity for you.

ABOUT JOE HILLMAN PLUMBERS, INC

Joe started his own plumbing company in 1987 with 4 associates and a $5,000 loan from his parents. After 38 years, we remain a family-owned business with a personal approach. We deliver high-quality service at a low cost and perform every job better than the one before. We provide a rewarding work environment that respects diversity, new ideas, and hard work. Creating a positive work environment leads to happy employees, happy customers, and company growth.

Requirements

• Provide daily administrative and clerical support to the dispatch and office teams.
• Answer incoming calls, respond to emails, and assist customers with general inquiries.
• Enter, update, and maintain customer information, work orders, and job details in ServiceTitan.
• Assist with preparing reports, organizing documents, filing, and maintaining accurate records.
• Review work orders for accuracy and completeness, following up on missing information as needed.
• Assist with processing purchase orders, tracking materials, and coordinating with the warehouse.
• Monitor open and completed jobs and follow up with technicians regarding outstanding paperwork or updates.
• Assist with scheduling service appointments and coordinating technician availability when needed.
• Communicate job updates and scheduling changes to customers and field technicians.
• Assist with tracking technician hours, job statuses, and daily service reports.
• Follow up on outstanding customer requests and assist with resolving administrative issues.
• Work closely with management and other departments to ensure smooth daily office operations.
• Perform additional administrative duties and special projects as assigned.