Disaster Restoration Dispatch Coordinator

ServiceMaster Clean of Fraser Valley; Austin, Northern (TX, KY); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Paid Holidays

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k) matching

Dental insurance

Job summary

SERVPRO of Richmond, Chesterfield, Henrico, and Tri-Cities is seeking a Dispatch Coordinator for our Chesapeake area office. You will schedule restoration teams, manage incoming leads, and coordinate with management to ensure timely service delivery.

A minimum of 2 years in customer service or office-related work is preferred; a high school diploma is recommended. The role requires strong data entry skills, computer proficiency, and knowledge of the local geography.

Qualifications

• High school diploma/GED (preferred).
• At least 2 years of customer service and/or office-related experience.
• Prior dispatch experience preferred.
• Ability to multitask and to remain detail orientated.
• Knowledge of local geographical area is preferred.
• Must be knowledgeable in relevant computer applications.

Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
• Review and maintain the scheduling software so that appropriate teams are routed accordingly
• Perform detailed and accurate data entry
• Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications
• Collaborate and assist with other departments, as needed

Skills

Customer service

Dispatch experience

Multitasking

Detail oriented

Geography knowledge

Computer skills

Education

High school diploma/GED

Job description

SERVPRO of Richmond, Chesterfield, Henrico, and Tri-Cities is seeking a Dispatch Coordinator for our Chesapeake area office. You will schedule restoration teams, manage incoming leads, and coordinate with management to ensure timely service delivery.

A minimum of 2 years in customer service or office-related work is preferred; a high school diploma is recommended. The role requires strong data entry skills, computer proficiency, and knowledge of the local geography.