Disaster Recovery Case Manager (CDBG-DR)

IEM; Port Richey (FL); Ibrido; USD 30.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

10 paid holidays

Vacation pay

Sick pay

401(k) plan with matching

Company paid STD and LTD

Descrizione del lavoro

IEM is seeking a Full Time CDBG-DR Case Manager to review applications for quality, document thoroughly, and communicate with applicants while adhering to program policies. The role may also support day-to-day project management and intake in Pasco County, with travel as needed.

The ideal candidate holds an associate degree or higher and at least two years of customer service or clerical experience, plus strong analytical, written, and interpersonal skills.

Competenze

• Two (2) years of experience providing customer service and/or clerical work.
• Associate degree or higher from an accredited university in a related field such as business, project management, or hospitality.
• A combination of education and relevant experience will also be considered.
• Experience assisting applicants through eligibility determination, intake, documentation review, program compliance, and housing assistance processes.
• Manage a high-volume caseload, effectively prioritizing tasks, meeting deadlines, and ensuring timely case resolution.
• Experience engaging community stakeholders, promoting program services, and conducting applicant intake and eligibility screening within the Pasco County region.
• Ability to apply mathematical concepts and perform detailed calculations to evaluate claims, determine eligibility, validate costs, and support program compliance requirements.
• Ability to perform the job function with limited supervision, while providing excellent customer service.
• Excellent interpersonal,writtenand oral communications skills, ability to multitask and work independently.
• Intermediate level Microsoft Office skills and the ability to quickly learn new software applications.
• Ability to acquire and implement a working knowledge of applicable rules and regulations.

Mansioni

• Closest coordinating with applicants and ensuring their program journey is handled with exceptional customer service.
• Assist with program promotion and initiate applicant intake in locations within the Pasco County region.
• Manage individual workload, productivity, and communications that enable accurate, efficient and policy compliant processing.
• Understand program needs, policy, departmental process flows and standard operating procedures.
• Review records for inconsistencies, investigate, and resolve issues with analysis and customer service skills.
• Contribute to team success with effective, empathetic communication and sound decision making and suggest procedural improvements.
• Respond to questions and requests professionally and in a timely manner.
• Other duties as assigned.

Conoscenze

Customer service

Clerical work

Written communication

Interpersonal communication

Multitasking

Independent work

Microsoft Office

Analytical

Formazione

Associate degree or higher in related field

Strumenti

Microsoft Office

Descrizione del lavoro

IEM is seeking a Full Time CDBG-DR Case Manager to review applications for quality, document thoroughly, and communicate with applicants while adhering to program policies. The role may also support day-to-day project management and intake in Pasco County, with travel as needed.

The ideal candidate holds an associate degree or higher and at least two years of customer service or clerical experience, plus strong analytical, written, and interpersonal skills.