CDBG-DR Case Manager

IEM; Port Richey (FL); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

10 paid holidays

Vacation pay

Sick pay

401(k) plan with matching

Company paid STD and LTD

Job summary

IEM is seeking a Full Time CDBG-DR Case Manager to review applications for quality, document thoroughly, and communicate with applicants while adhering to program policies. The role may also support day-to-day project management and intake in Pasco County, with travel as needed.

The ideal candidate holds an associate degree or higher and at least two years of customer service or clerical experience, plus strong analytical, written, and interpersonal skills.

Qualifications

• Two (2) years of experience providing customer service and/or clerical work.
• Associate degree or higher from an accredited university in a related field such as business, project management, or hospitality.
• A combination of education and relevant experience will also be considered.
• Experience assisting applicants through eligibility determination, intake, documentation review, program compliance, and housing assistance processes.
• Manage a high-volume caseload, effectively prioritizing tasks, meeting deadlines, and ensuring timely case resolution.
• Experience engaging community stakeholders, promoting program services, and conducting applicant intake and eligibility screening within the Pasco County region.
• Ability to apply mathematical concepts and perform detailed calculations to evaluate claims, determine eligibility, validate costs, and support program compliance requirements.
• Ability to perform the job function with limited supervision, while providing excellent customer service.
• Excellent interpersonal,writtenand oral communications skills, ability to multitask and work independently.
• Intermediate level Microsoft Office skills and the ability to quickly learn new software applications.
• Ability to acquire and implement a working knowledge of applicable rules and regulations.

Responsibilities

• Closest coordinating with applicants and ensuring their program journey is handled with exceptional customer service.
• Assist with program promotion and initiate applicant intake in locations within the Pasco County region.
• Manage individual workload, productivity, and communications that enable accurate, efficient and policy compliant processing.
• Understand program needs, policy, departmental process flows and standard operating procedures.
• Review records for inconsistencies, investigate, and resolve issues with analysis and customer service skills.
• Contribute to team success with effective, empathetic communication and sound decision making and suggest procedural improvements.
• Respond to questions and requests professionally and in a timely manner.
• Other duties as assigned.

Skills

Customer service

Clerical work

Written communication

Interpersonal communication

Multitasking

Independent work

Microsoft Office

Analytical

Education

Associate degree or higher in related field

Tools

Microsoft Office

Job description

IEM is looking for a Full Time - CDBG- DR Case Manager that will be responsible for reviewing applications for quality, comprehensiveness, documenting, and communicating with applicants as needed within the functional area. They will maintain a complete understanding of all applicable program policies, requirements, procedures and review all cases within the guidelines established .

Case Managers may also provide support with day-to-day project m anagement activities for case management, which may include monitoring, reporting, specialized advisory services and applicant consultation services, as applicable. In addition, Case Managers will provide potential applicants with program information, help with completing program applications and any other duties as assigned. The best candidate will be ethical, analytical, attentive to detail, with good written and interpersonal communication skills. The program requires strict compliance with federal and state regulations and program policy.

Primary Location:

• Live within a commutable distance to the Pasco County r egion in Florida .
• W ork will take place either in an office environment, or from a personal location and will depend on the needs of the project.

Travel Requirements:

• This position will require travel to complete work assignments or attend meetings.

Essential Functions:

• Closely coordinating with applicants and ensuring their program journey is handled with exceptional customer service.
• Assistwith program promotion and initiate applicant intake in locations within thePasco County region .
• Manage individual workload, productivity, and communications that enable accurate , efficient and policy compliant processing.
• Understand program needs, policy, departmental process flows and standard operating procedures.
• Review records for inconsistencies, investigate, and resolve issues with analysis and customer service skills. Where problems arise, log support issues, communicate, resolve and escape according to defined standard operating procedures.
• Contribute to team success with effective, empathetic communication and sound decision making and suggest procedural improvements.
• Respond to questions and requests professionally and in a timely manner .
• Other duties as assigned .

Minimum Qualifications:

• Degree: Associate degree or higher from an accredited university in a related field such as business, project management, or hospitality.
• Experience: Two (2) years of experience providing customer service and/or clerical work.
• Degree and Experience Substitution: A combination of education and relevant experience will also be considered.
• Experience assisting applicants through eligibility determination, intake, documentation review, program compliance, and housing assistance processes.
• Manage a high-volume caseload, effectively prioritizing tasks, meeting deadlines, and ensuring timely case resolution.
• Experience engaging community stakeholders, promoting program services, and conducting applicant intake and eligibility screening within the Pasco County region.
• Ability to apply mathematical concepts and perform detailed calculations to evaluate claims, determine eligibility, validate costs, and support program compliance requirements.
• Ability to perform the job function with limited supervision, while providing excellent customer service.
• Excellent interpersonal,writtenand oral communications skills, ability to multitask and work independently.
• Intermediate level Microsoft Office skills and the ability to quickly learn new software applications.
• Ability to acquire and implement a working knowledge of applicable rules and regulations.

Preferred Qualifications:

• Experience with housing grant programs - p articularly experience with disaster recovery initiatives or other similar grant programs.
• Experience with Housing and/or Economic Recovery Programs .

Additional Information:

• Personal Office / At Home Locations: All personal office / at home work environments require the ability tomaintainminimumInternet speeds of 25 Mbps upload and 3 Mbps download, as well as a ping rate of 100 ms or less during working hours, regardless of the type and number of devices using your Internet connection. You must also have account privileges and access to your Internet service provider account during working hours for the purposes of maintaining the Internet connection, if needed.

Benefits and more:

• Hourly rate based on location and experience: $22.59 - $26.44
• 10 paid Holidays
• Vacation Pay
• Sick Pay
• 401 (K) plan with matching
• Company paid STD and LTD

Equal Employment Opportunity . All IEM employment decisions, including recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment, if necessary, are made without regard to an individual ’ s race, color, religion, creed, sex (including sexual orientation, gender identity, and gender expression), national origin, ancestry, age, physical or mental disability, medical condition, genetic information, pregnancy (including childbirth and related medical conditions), marital status, military or veteran status, citizenship or immigration status, or any other characteristic protected under applicable law.

Reasonable Accommodation . IEM is committed to providing reasonable workplace accommodations for individuals with disabilities. If you require assistance or reasonable accommodation during any part of the application or employment process, please email [e-mail] with specific details about the requested accommodation. All accommodation requests are reviewed case-by-case in compliance with applicable law.

Posting Location

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