Disaster Recovery Case Manager - Pasco County

iemcareers; Port Richey (FL); Hybrid; USD 31,000 - 36,000; Full time

Benefits offered by this job

10 paid Holidays

Vacation Pay

Sick Pay

401 (K) plan with matching

Company paid STD and LTD

Job summary

IEM is seeking a Full Time - CDBG- DR Case Manager to review applications for quality and compliance, document thoroughly, and communicate with applicants. The role requires understanding federal and state regulations and working within program policies.

Primary location is Pasco County, Florida; work may be in-office or from a personal location, with some travel to complete assignments and attend meetings.

Qualifications

• Associate degree or higher from an accredited university in a related field such as business, project management, or hospitality.
• Two years of experience providing customer service and/or clerical work.
• A combination of education and relevant experience will also be considered.
• Experience assisting applicants through eligibility determination, intake, documentation review, program compliance, and housing assistance processes.
• Experience engaging community stakeholders, promoting program services, and conducting applicant intake and eligibility screening within the Pasco County region.
• Ability to apply mathematical concepts and perform detailed calculations to evaluate claims, determine eligibility, validate costs, and support program compliance requirements.
• Excellent interpersonal, written and oral communications skills, ability to multitask and work independently.
• Intermediate level Microsoft Office skills and the ability to quickly learn new software applications.
• Ability to acquire and implement a working knowledge of applicable rules and regulations.

Responsibilities

• Closely coordinating with applicants and ensuring their program journey is handled with exceptional customer service.
• Assist with program promotion and initiate applicant intake in locations within the Pasco County region.
• Manage individual workload, productivity, and communications that enable accurate, efficient and policy compliant processing.
• Understand program needs, policy, departmental process flows and standard operating procedures.
• Review records for inconsistencies, investigate, and resolve issues with analysis and customer service skills. Where problems arise, log support issues, communicate, resolve and elevate according to defined standard operating procedures.
• Contribute to team success with effective, empathetic communication and sound decision making and suggest procedural improvements.
• Respond to questions and requests professionally and in a timely manner.
• Other duties as assigned.

Skills

Customer service

Documentation

Policy compliance

Interpersonal skills

Written communication

Multitasking

Analytical thinking

Attention to detail

Team collaboration

Education

Associate degree or higher in related field

Tools

Microsoft Office

Job description

IEM is seeking a Full Time - CDBG- DR Case Manager to review applications for quality and compliance, document thoroughly, and communicate with applicants. The role requires understanding federal and state regulations and working within program policies.

Primary location is Pasco County, Florida; work may be in-office or from a personal location, with some travel to complete assignments and attend meetings.