Disaster Recovery Case Manager - Housing & Outreach

AECO; Austin (TX); On-site; USD 34,000 - 39,000; Full time

Job summary

AECOM is seeking an experienced CDBG-DR Case Manager to provide intake, outreach, and case management across 27 Texas counties. The role involves coordinating services, maintaining caseloads, traveling to regional locations, and ensuring compliance with program requirements.

Strong communication and documentation skills are essential. Travel up to 100 miles roundtrip, 2-3 times per week; must reside within commuting distance of the Houston office.

Qualifications

• High School plus 4 years of case management experience, preferably in housing recovery.
• Must pass state and federal criminal history checks.
• Must pass pre-employment drug screen.
• Valid US Driver’s License and ability to travel up to 100 miles weekly.

Responsibilities

• Perform outreach, intake and assessments of program applicants and gather required documents.
• Maintain a caseload and regular contact to meet guidelines.
• Protect applicant information and provide excellent customer service.
• Maintain client data systems and timely record entries.
• Provide updates on case status and next steps.
• Attend meetings and trainings relevant to the program.

Skills

Case management

Customer service

MS Teams

Education

High School + 4 years case management experience

Tools

Outlook

Word

Excel

Job description

AECOM is seeking an experienced CDBG-DR Case Manager to provide intake, outreach, and case management across 27 Texas counties. The role involves coordinating services, maintaining caseloads, traveling to regional locations, and ensuring compliance with program requirements.

Strong communication and documentation skills are essential. Travel up to 100 miles roundtrip, 2-3 times per week; must reside within commuting distance of the Houston office.