Disability Records Quality Analyst

MRO Corporation; Nashville (TN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Job summary

MRO Corporation in Nashville, TN is seeking a Disability Quality Analyst to support the ROI Account Manager by reviewing, processing, and releasing medical records across multiple channels. This role reports to the Director of Operations and emphasizes accuracy, confidentiality, and high-quality customer service.

The position requires detail-oriented work, excellent communication, and strong organizational skills to handle high call volumes while meeting turnaround times and maintaining privacy

Qualifications

• High School Diploma or equivalent required.
• Confidentiality and discretion is required.
• Ability to conduct and interpret HIPAA/Privacy Guidelines.
• Solid organizational skills, including multitasking and time-management.

Responsibilities

• Creating invoices for disability/FMLA forms in accordance with MRO Clinics policies/procedures.
• Reviewing records pulled by the Disability Account Manager/Form Specialist to ensure accuracy and compliance with MRO Clinics policies/procedures as well as state/federal regulations.
• Providing and logging detailed and accurate information on each file/chart processed in accordance with MRO Clinics policies/procedures
• Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with disability/FMLA form requests.
• Applying accurate data to charts processed in accordance with MRO Clinics policies/procedures, when necessary.
• Contacting patients/requesters to collect payment on pending disability/FMLA forms.
• Assigning forms to be completed to Disability Account Managers/Form Specialists, as necessary.
• Providing world-class customer service to patients and clients while ensuring patient privacy.
• Handling high call volumes while maintaining a high level of service and professionalism.
• Maintaining all established production/quality goals, while managing assigned accounts within MRO Clinics established turn-around time.
• Reports to the Director of Operations as necessary.

Skills

Detail-oriented

Professional demeanor

Excellent communication

Customer service

HIPAA privacy

Multitasking

Time management

Confidentiality

Reliability/attendance

Education

High School Diploma or equivalent

Job description

MRO Corporation in Nashville, TN is seeking a Disability Quality Analyst to support the ROI Account Manager by reviewing, processing, and releasing medical records across multiple channels. This role reports to the Director of Operations and emphasizes accuracy, confidentiality, and high-quality customer service.

The position requires detail-oriented work, excellent communication, and strong organizational skills to handle high call volumes while meeting turnaround times and maintaining privacy