Disability Records & HIPAA Compliance Specialist

MRO; Nashville (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401(k) plan

Job summary

The MRO Clinics Nashville-based Disability Account Manager role focuses on evaluating records to complete disability paperwork, acting as primary contact for patients and facilities, and ensuring HIPAA-compliant documentation. The position emphasizes quick, accurate processing and privacy-first service for both short- and long-term disability needs.

You will collaborate with assigned accounts, verify forms for validity, maintain disclosures, and uphold MRO Clinics policies while providing

Qualifications

• Thorough and detail-oriented.
• Professional demeanor.
• Customer oriented disposition.
• Demonstrate a positive attitude, and be able to interact well with employees.
• Demonstrate excellent communication skills.
• Proven consistent dependability and attendance.
• Confidentiality and discretion is required.
• Ability to conduct and interpret HIPAA/Privacy Guidelines.
• Solid organizational skills, including multitasking and time-management.
• The flexibility to adapt to frequent changes in the industry and office.
• High School Diploma or equivalent required.

Responsibilities

• Act as a main contact for communicating and collaborating with assigned accounts.
• Reviewing and verifying FMLA and Disability forms for validity and compliance with HIPAA/HITECH/etc.
• Verifying patient information within assigned accounts' EMR systems by using key patient identifiers to ensure that all records to be reproduced are for the correct patient and scope requested.
• Confirming request information and requesting additional documentation from patients/requesters to process pending forms.
• Pulling and completing forms while ensuring accuracy and compliance with MRO Clinics policies/procedures as well as state/federal regulations.
• Following and performing workflows specific to assigned accounts.
• Providing and logging detailed and accurate information on each form processed in accordance with MRO Clinics policies/procedures.
• Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with the completion of forms.
• Providing world-class customer service to patients and clients while ensuring patient privacy.
• Handling high call volumes while maintaining a high level of service and professionalism.
• Maintaining all established production/quality goals, while managing assigned accounts within MRO Clinics established turn-around time.
• Reports to the Director of Disability as necessary.

Skills

Detail-oriented

Professional demeanor

Customer oriented

Excellent communication

Dependability

Confidentiality

HIPAA knowledge

Time management

Multitasking

Adaptability

Education

High School Diploma or equivalent

Tools

EMR systems

Job description

The MRO Clinics Nashville-based Disability Account Manager role focuses on evaluating records to complete disability paperwork, acting as primary contact for patients and facilities, and ensuring HIPAA-compliant documentation. The position emphasizes quick, accurate processing and privacy-first service for both short- and long-term disability needs.

You will collaborate with assigned accounts, verify forms for validity, maintain disclosures, and uphold MRO Clinics policies while providing