Onsite ROI Records Specialist – Nashville

MRO; Nashville (TN); On-site; USD 17,000 - 20,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Job summary

MRO is seeking an ROI Specialist to provide on-site support at a client site in Nashville for Release of Information requests. The role involves reviewing requests, locating patient data across sources, and ensuring HIPAA-compliant disclosures.

Responsibilities include handling ROI inquiries by phone, assisting walk-ins, logging requests in ROI On-Line, and processing physician requests. On-site duties may include cash handling where required.

Qualifications

• One or more years experience entering data into computer systems.
• Experience using the internet is required.
• Ability to work independently and meet production goals.
• Strong verbal communication skills with customers.
• Attention to detail and dependability are essential.
• High School Diploma or GED required.
• HIPAA knowledge preferred; ROI experience a plus.

Responsibilities

• Determines records to be released by reviewing requestor information per HIPAA guidelines and sourcing data from multiple records.
• Answer phone calls concerning ROI issues.
• Respond to walk-in customers requesting medical records and log info into ROI On-Line database.
• Process requests from physician offices and fax information as needed.
• Log and scan medical record requests into ROI On-Line database.
• Follow site policies and handle cash payments where applicable.
• Perform other duties as assigned.

Skills

Data entry experience

Independent worker

Strong verbal communication

Attention to detail

Dependability

Education

High School Diploma/GED

Job description

MRO is seeking an ROI Specialist to provide on-site support at a client site in Nashville for Release of Information requests. The role involves reviewing requests, locating patient data across sources, and ensuring HIPAA-compliant disclosures.

Responsibilities include handling ROI inquiries by phone, assisting walk-ins, logging requests in ROI On-Line, and processing physician requests. On-site duties may include cash handling where required.