Disability Operations Lead & Trainer

University of Massachusetts Medical School; Westborough (MA); On-site; USD 52,000 - 76,000; Full time

Job summary

The University of Massachusetts Medical School is seeking a Lead Disability Assistant to oversee disability determinations processing for in-state and out-of-state contracts. You will coordinate case assignments, monitor timelines, train Disability Assistants and serve as the primary liaison with clients, agencies, and DES staff.

In this role you will review disability supplements for accuracy, ensure HIPAA compliance, handle sensitive information, and support the SPMP with complex decisions.

Qualifications

• 2-year college degree or equivalent in business or related field.
• 5–7 years of relevant office experience.
• Knowledge of medical terminology or willingness to take a course.
• HIPAA knowledge and PHI confidentiality awareness.
• Proficient with Word, Excel, PowerPoint and Outlook.
• Ability to monitor and generate reports.
• Strong organizational, interpersonal and written communication.

Responsibilities

• Manage unit workflow and allocate Disability Assistants to tasks daily.
• Train new and existing Disability Assistants in duties.
• Monitor customer service queues and escalate calls as needed.
• Track and report on key performance indicators for the unit.
• Serve as Disability Liaison for agency inquiries and issues.
• Review priority cases and ensure timely completion.
• Review disability supplements for accuracy and privacy considerations.
• Determine information exchange per HIPAA and coordinate with SPMP.
• Communicate with agencies about HIPAA-complete requirements.
• Contact clinical sources to obtain timely information.
• Review external databases to identify quick-completion cases.
• Coordinate transportation for examinations and provide feedback.
• Explain state/federal regulations to clients and agencies.
• Perform additional duties as required.

Skills

Medical terminology

HIPAA knowledge

Microsoft Office

Report generation

Communication skills

Interpersonal skills

Education

2-Year College Degree in business or a related field

Tools

DEScovery database

Job description

The University of Massachusetts Medical School is seeking a Lead Disability Assistant to oversee disability determinations processing for in-state and out-of-state contracts. You will coordinate case assignments, monitor timelines, train Disability Assistants and serve as the primary liaison with clients, agencies, and DES staff.

In this role you will review disability supplements for accuracy, ensure HIPAA compliance, handle sensitive information, and support the SPMP with complex decisions.