Disability Admin Lead: Workflow Master & Training Guide

University of Massachusetts Medical School; Westborough (MA); Remote; USD 52,000 - 78,000; Full time

Job summary

University of Massachusetts Medical School seeks a Lead Disability Assistant to coordinate disability determinations for all contracts, manage workflow, and train staff. This role serves as the primary interface with clients and agencies, ensuring timely processing and compliance with privacy regulations.

The position requires strong organizational skills, experience with medical terminology, and proficiency in MS Office, along with the ability to handle sensitive information and complex case

Qualifications

• 2-year college degree in business or related field is required.
• 5-7 years of relevant office experience required.
• Knowledge of HIPAA laws and regulations is required, especially regarding PHI confidentiality.
• Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) is required.
• Excellent organizational and interpersonal skills with strong oral and written communication.

Responsibilities

• Coordinate administrative processing of disability determinations for in-state and out-of-state contracts.
• Make strategic decisions on case assignment to manage timelines.
• Oversee workflow and train Disability Assistants to maintain unit production standards.
• Serve as primary liaison with clients, agencies, and DES staff regarding medical information, mail, transportation and records.
• Monitor customer service queues and provide escalation response.
• Review disability supplements for accuracy and prioritize priority cases.
• Ensure HIPAA compliance in information exchanges and privacy decisions.

Skills

Medical terminology

HIPAA knowledge

MS Office proficiency

Analytical reporting

Interpersonal communication

Education

2-year college degree in business or related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

University of Massachusetts Medical School seeks a Lead Disability Assistant to coordinate disability determinations for all contracts, manage workflow, and train staff. This role serves as the primary interface with clients and agencies, ensuring timely processing and compliance with privacy regulations.

The position requires strong organizational skills, experience with medical terminology, and proficiency in MS Office, along with the ability to handle sensitive information and complex case