Remote Disability Operations Manager

UMass Chan Medical School; Westborough (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

The University of Massachusetts Chan Medical School seeks a Lead Disability Assistant to coordinate disability determinations workflows, assign tasks, and ensure on-time processing for in-state and out-of-state contracts. You will train disability assistants, monitor customer service queues, and serve as the primary liaison with clients, agencies, and DES staff to uphold privacy and regulatory standards.

This role requires a 2-year degree, 5–7 years of office experience, and strong communication

Qualifications

• 2-year college degree in business or related field.
• 5–7 years of relevant office experience.
• Knowledge of medical terminology or willingness to take a course.
• HIPAA knowledge and confidentiality of PHI.
• Microsoft Office: Word, Excel, PowerPoint, Outlook.
• Ability to monitor and generate reports.
• Strong organizational and interpersonal communication skills.

Responsibilities

• Manage unit workflow and assign Disability Assistants to tasks daily.
• Train new and existing Disability Assistants in functions and duties.
• Monitor customer service queues and escalate calls as needed.
• Track key performance indicators for the unit.
• Act as Disability Liaison for agency inquiries and issues.
• Review disability supplements for accuracy and priority cases.
• Make privacy decisions under HIPAA about information exchanges.
• Coordinate with agencies and SPMP on case development.
• Contact clinical sources to ensure timely information receipt.
• Review external databases to identify quick-completion cases.
• Coordinate transportation for consultative examinations.
• Explain regulations to clients, agencies, and providers.
• Perform other duties as required.

Skills

Medical terminology

HIPAA knowledge

MS Office

Report generation

Interpersonal skills

Oral communication

Written communication

Organizational skills

Attention to detail

Education

2-Year College Degree in business or related field

Tools

DEScovery database

MassHealth MA21 databases

Job description

The University of Massachusetts Chan Medical School seeks a Lead Disability Assistant to coordinate disability determinations workflows, assign tasks, and ensure on-time processing for in-state and out-of-state contracts. You will train disability assistants, monitor customer service queues, and serve as the primary liaison with clients, agencies, and DES staff to uphold privacy and regulatory standards.

This role requires a 2-year degree, 5–7 years of office experience, and strong communication