Disability Case Coordinator & HIPAA Specialist

University of Massachusetts Medical School; Westborough (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

University of Massachusetts Medical School in Westborough is seeking a Disability Assistant to provide direct administrative support for DES’ SPMP. You will review disability supplements, process HIPAA-compliant information, and serve as the primary customer service interface for SPMP with clients and external agencies.

The role requires 3-5 years of office experience, knowledge of HIPAA, and proficiency with Word, Excel, Access, and Outlook.

Qualifications

• Associate’s degree in business or a related field is required.
• 3-5 years of office experience, preferably in a medical setting.
• Knowledge of HIPAA laws and regulations.
• Proficient in Word, Access, Excel and Outlook.
• Ability to interpret complex HIPAA regulations for clients and agencies.
• Strong phone customer service and problem solving abilities to educate clients and external customers about the disability review process.
• Ability to handle confidential information with discretion.

Responsibilities

• Initial review of all disability supplements for accuracy and completeness.
• Make complex decisions regarding privacy matters under HIPAA.
• Follow HIPAA regulations for protected health information and request information from treating sources.
• Determine if requests for information meet HIPAA requirements and consult with SPMP.
• Telephone contact with clinical treating sources for timely receipt of information.
• Review external databases to identify cases SPMP could complete quickly.
• Distribute new cases to appropriate staff under SPMP guidance.
• Process returned mail and coordinate follow up actions with SPMP.
• Coordinate transportation of clients to consultative examinations and provide SPMP feedback.

Skills

HIPAA knowledge

Strong phone customer service

Problem solving abilities

Discretion with confidential data

Interpreting HIPAA regulations

Education

Associate’s degree in business or related field

Tools

Word

Access

Excel

Outlook

Job description

University of Massachusetts Medical School in Westborough is seeking a Disability Assistant to provide direct administrative support for DES’ SPMP. You will review disability supplements, process HIPAA-compliant information, and serve as the primary customer service interface for SPMP with clients and external agencies.

The role requires 3-5 years of office experience, knowledge of HIPAA, and proficiency with Word, Excel, Access, and Outlook.