Disability Case Coordinator & HIPAA Liaison

University of Massachusetts Medical School; Westborough (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

University of Massachusetts Medical School in Massachusetts seeks a Disability Assistant to provide administrative support for DES SPMP professionals. The role handles protected health information under HIPAA, coordinates case actions, and serves as a primary customer service interface with clients and external agencies.

The position requires an associate degree or equivalent, 3–5 years of office experience, and strong HIPAA knowledge, with proficiency in Word, Access, Excel, and Outlook.

Qualifications

• Associate’s degree in business or related field or equivalent experience.
• 3–5 years of office experience, preferably in a medical setting.
• Knowledge of HIPAA laws and regulations.
• Proficiency in Word, Access, Excel and Outlook.
• Ability to interpret complex HIPAA regulations for clients and agencies.
• Strong phone customer service and problem solving abilities.
• Ability to handle confidential information with discretion.

Responsibilities

• Initial review of disability supplements for accuracy and completeness.
• Make complex decisions regarding privacy matters per HIPAA.
• Follow HIPAA regulations for protected health information.
• Determine if requests are legally complete and consult with SPMP as needed.
• Telephone contact with clinical treating sources to obtain information.
• Review external databases to identify cases for quick completion.
• Distribute new cases to appropriate staff under SPMP direction.
• Process returned mail and coordinate follow-up with SPMP.
• Coordinate transportation of clients to consultative examinations.
• Provide inbound and outbound customer service support.
• Make rescheduling decisions for clients’ clinical evaluations.

Skills

HIPAA knowledge

Phone customer service

Discretion with confidential info

Problem solving

Education

Associate’s degree in business or related field

Tools

Word

Access

Excel

Outlook

Job description

University of Massachusetts Medical School in Massachusetts seeks a Disability Assistant to provide administrative support for DES SPMP professionals. The role handles protected health information under HIPAA, coordinates case actions, and serves as a primary customer service interface with clients and external agencies.

The position requires an associate degree or equivalent, 3–5 years of office experience, and strong HIPAA knowledge, with proficiency in Word, Access, Excel, and Outlook.