Disability Mail Clerk

Elevate Patient Financial Solutions®; Owings Mills (MD); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

401K match

PTO 15 days

Holidays

Floating holidays

Elevate Day

Pet Insurance

Referral bonus

Teamwork culture

Career growth

Job summary

London Disability, a Elevate Patient Financial Solutions company, is hiring a Disability Mail Clerk to support the Disability Team. This onsite role in Owings Mills, MD runs 8:00 a.m.–4:30 p.m. or 8:30 a.m.–5:00 p.m., handling mail, medical records, and release forms.

You will manage data entry, communicate with advocates, and ensure timely processing of records and invoices, while upholding professional standards.

Qualifications

• High School Diploma or GED required.
• Strong data entry and MS Office skills.
• Excellent verbal and written communication.

Responsibilities

• Receives all incoming mail and uploads into company system, distributing to assigned advocates via barcode.
• Requests medical records from onsite representatives and tracks progress in the tracker.
• Maintains access to contracted hospitals for print releases of medical records.
• Processes FedEx requests and ensures timely delivery.
• Keeps updated logs of facilities requiring their own release forms on the DA drive.
• Provides professional appearance and conduct at all times.
• Performs other duties as assigned.

Skills

Data entry

Excellent communication

Customer service

Time management

Organizational skills

Independent work

Education

High School Diploma or GED

Tools

MS Office Suite

Job description

London Disability, a Elevate Patient Financial Solutions company, has an exciting career opportunity available as an Disability Mail Clerk. This position will be onsite at London Disability's headquarters in Owings Mills, Maryland. The Full Time schedule for this role will be 8:00 a.m. to 4:30 p.m. or 8:30 a.m. to 5:00 p.m.

The purpose of this position is to provide support to the Disability Team ensuring all mail and medical records are processed in a timely manner.

Essential Duties And Responsibilities

• Receives all incoming mail, uploads into company assigned software and distributes to the assign advocates using barcode.
• Reviews tracker in company assigned software and requests medical records from onsite representatives.
• Maintains access with contracted hospitals to ensure continued access to print medical records.
• Always present a professional appearance and attitude.
• Receives invoices for medical records collaborates with supervisor to determine if check request is warranted.
• Processes all fed-ex requests.
• Research any rejected release forms from treating sources and advising assigned advocate on submitting proper release forms.
• Keeps track of what facilities that require their own release forms and maintains updated log on DA drive.
• Keeps track of our onsite contacts for medical records and maintains updated log on DA drive.
• Meeting company productivity and performance standards
• Other duties as assigned.

Qualifications And Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.
• High School Diploma or GED
• Required computer skills: Intermediate experience with data entry and word processing; be capable of operating routine office equipment; possess a working knowledge of MS Office applications and understand how to navigate through web-based applications.
• Excellent verbal and written communication skills.
• Excellent customer service skills
• Ability to work independently and manage time effectively.
• A positive attitude that is flexible and adaptable to a changing environment
• Strong organizational skills
• Remote and Hybrid positions require a home internet connection that meets the company’s upload and download speed criteria.

Benefits

Elevate PFS believes in making a positive impact not only within our industry but also with our employees –the organization’s greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.

• Medical, Dental & Vision Insurance
• 401K (100% match for the first 3% & 50% match for the next 2%)
• 15 days of PTO
• 7 paid Holidays
• 2 Floating holidays
• 1 Elevate Day (floating holiday)
• Pet Insurance
• Employee referral bonus program
• Teamwork: We believe in teamwork and having fun together
• Career Growth: Gain great experience to promote to higher roles.

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.

The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Elevate PFS is an Equal Opportunity Employer