Administrative Support Representative

Elevate Patient Financial Solutions®; Grand Rapids (MI); Ibrido; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

401K match

PTO 15 days

Paid holidays

Floating holidays

Elevate Day

Pet insurance

Referral bonus

Teamwork culture

Career growth

Descrizione del lavoro

Elevate Patient Financial Solutions invites applications for an Administrative Support Representative. This hybrid role is based in Grand Rapids, MI with some work-from-home options.

Schedule is full-time, 8:00 AM–5:00 PM, Monday–Friday, and includes supporting administrative and finance tasks. The role involves mail handling, filing, scanning, posting payments, and generating reports, along with project work for Supervisors and Managers.

Competenze

• Excellent communication and organizational skills.
• Extensive Customer Service experience
• Ability to multitask and prioritize daily tasks.
• Strong attention to detail and accuracy.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Remote/hybrid work requires solid home internet.

Mansioni

• Distribute and process mail and checks.
• Scan and file documentation for Admin and Legal teams.
• Process non-legal patient mail, returns, and faxes.
• Approve statement counts with the Statement Company.
• Handle lockbox exceptions and ACH errors.
• Post payments and reconcile client systems in Artiva.
• Support supervisor/manager with projects.

Conoscenze

Communication skills

Organizational skills

Teamwork

Multitasking

Attention to detail

Customer service experience

Adapt to change

Problem-solving

Strumenti

Microsoft Office

Scanner

Copier

Fax Machine

Descrizione del lavoro

Elevate Patient Financial Solutions has an exciting career opportunity available as an Administrative Support Representative. This position will be hybrid based in our Grand Rapids, MI office with some work from home opportunity. The Full Time schedule for this role will be 8:00 AM-5:00 PM, Monday-Friday.

Job Summary

The Administrative Support Representative is responsible for supporting the administrative and finance departments. Responsibilities include distributing and processing mail, filing, scanning, posting payments, and working reports. Also handles projects given by Supervisor and Manager.

Essential Duties And Responsibilities

• Sort and Distribute Mail/Returned Mail and checks .
• Scanning all incoming documentation into Artiva for Admin and Legal Services Team to process and file scanned documentation accordingly.
• Process non-legal Patient mail, returned mail, and faxes.
• Approve Statement Counts with Statement Company.
• Processing lockbox exceptions, and lockbox/ACH errors.
• Processing returned checks and ACH returns
• Print and mail financial assistance applications and itemized statements.
• Process bankruptcy, death certificates and other legal documents.
• Reviewing and posting missing adjustments and payments in Artiva per client system.
• Process Credit Card declines and credit card chargebacks
• Client System reconciliation, researching and identifying issues in Artiva relating to the clients and internal files.
• Rejection Reports
• New Client Implementation Auditing and comparison.
• Projects for Supervisor and Manager as requested.
• Other Duties as assigned.

Qualifications And Requirements

• Excellent communication and organizational skills
• Excellent teamwork skills
• Ability to multitask.
• Ability to prioritize assigned tasks on a daily basis.
• Strong attention to detail
• Extensive Customer Service experience
• Ability to identify trends and issues
• Strong ability to adapt to change
• Very strong computer and clerical experience
• Mature attitude and self-directed to work with limited supervision and direction from management.
• Proficient user of Microsoft Office products (Word, Excel, PowerPoint), Scanner, Copier, Fax Machine
• Remote and Hybrid positions require internet connections that meet the Company’s upload and download speed criteria.

Benefits

• Medical, Dental & Vision Insurance
• 401K (100% match for the first 3% & 50% match for the next 2%)
• 15 days of PTO
• 7 paid Holidays
• 2 Floating holidays
• 1 Elevate Day (floating holiday)
• Pet Insurance
• Employee referral bonus program
• Teamwork: We believe in teamwork and having fun together
• Career Growth: Gain great experience to promote to higher roles

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.

The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

ElevatePFS is an Equal Opportunity Employer