Supervisor (Eligibility)

Elevate Patient Financial Solutions®; Cleveland (OH); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental and Vision Insurance

401K Match

PTO 15 days

Holidays 7

Floating Holidays

Elevate Day

Pet Insurance

Referral Bonus

Teamwork and Fun

Career Growth

Job summary

Elevate Patient Financial Solutions is seeking an Eligibility Supervisor in Cleveland, OH. This full-time, on-site role includes guiding a team of advocates, overseeing timecards, audits, and new-hire training, with some work-from-home flexibility.

You will bridge staff and management to uphold program standards and patient advocacy. The role emphasizes attention to detail, compliance, and patient service excellence, with a Monday–Friday schedule and a focus on accurate data, regulatory

Qualifications

• Must have a High School Diploma or GED.
• Minimum of 2 years of experience managing or supervising employees.
• Familiarity with Medicaid programs and Out of State Medicaid preferred.

Responsibilities

• Supervise and orient staff; assign work and schedules; train new hires.
• Monitor employee performance and provide feedback.
• Ensure staff has adequate information and training opportunities.

Skills

Supervisory experience

Strong communication

Excel proficiency

Education

High School Diploma or GED

Tools

Epic

Job description

Make a real difference in patients' lives—join Elevate Patient Financial Solutions as an Eligibility Supervisor and help guide individuals through their healthcare financial journey. This full-time position is located 100% onsite at a hospital in Cleveland, OH with opportunities to work from home, with a Monday-Friday schedule from 8:00 AM to 5:00 PM.

Bring your passion for helping others and grow with a company that values your impact. In 2024, our Eligibility division helped over 823,000 patients secure the Medicaid coverage they needed. Elevate's mission is to make a difference. Are you ready to be the difference?

As an Eligibility Supervisor, you play a vital role in supporting a team that guides uninsured hospital patients through the complex landscape of medical and disability assistance. While your team provides compassionate, face-to-face support to patients during some of life's most vulnerable moments, you help ensure the day-to-day operations that support this mission are handled with care and consistency.

In this onsite, hospital-based role, you are responsible for overseeing timecard accuracy, conducting internal audits to maintain compliance, and leading new hire training to ensure advocates are well-prepared and aligned with program standards. You also serve as a resource for complex or escalated cases - offering guidance, troubleshooting challenges, and ensuring patients receive the highest level of advocacy and support.

Additionally, you act as a critical bridge between patient-facing staff and upper-level management - communicating needs, sharing feedback, and helping align team efforts with broader organizational goals. Your attention to detail and problem-solving skills help uphold the integrity of the patient financial advocacy process - ensuring every Advocate is equipped to make a meaningful impact.

Essential Duties And Responsibilities

• Supervise and orient employees; assign work, develop work schedules, instruct in proper procedures; assist with development and revision of department processes/procedures
• Manage employee performance and provide feedback
• Ensures staff is obtaining adequate information; provides opportunity for associated training for staff.
• Responsible for running reports and maintaining data integrity
• Monitor billing procedures and documentation, and provides updates with regulatory compliance; conducts periodic audits, and maintains files.
• Develop relationships with clients and county, state and government agencies.
• Manage employee time and attendance
• Other duties as assigned.

Qualifications And Requirements

• High School Diploma or GED
• Minimum of 2 years of experience managing or supervising employees preferred
• Familiarization for the following programs is required: Medicaid and Out of State Medicaid.
• Strong oral and written communication
• Excellent people skills
• Strong Computer knowledge especially Excel.
• Familiarity with Epic preferred
• Remote and Hybrid positions require a home internet connection that meets the company’s upload and download speed criteria.

Benefits

• Medical, Dental & Vision Insurance
• 401K (100% match for the first 3% & 50% match for the next 2%)
• 15 days of PTO
• 7 paid Holidays
• 2 Floating holidays
• 1 Elevate Day (floating holiday)
• Pet Insurance
• Employee referral bonus program
• Teamwork: We believe in teamwork and having fun together
• Career Growth: Gain great experience to promote to higher roles

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.

The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

ElevatePFS is an Equal Opportunity Employer

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