Pfs Mail Clerk (1165)

Memorial Health System; Pennsylvania; On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid time off

401(k) match

Health/dental/vision insurance options

Job summary

Memorial Health System seeks a dedicated Mail Services Clerk to support the Patient Financial Services department. You will manage mail intake, sorting, and delivery, while updating patient data and processing HIPAA requests and subpoenas.

Strong basic math, computer skills, and the ability to lift up to 25 pounds are required. On-site position with opportunities to assist across the unit during peak times and participate in the organization’s incentive programs.

Qualifications

• Graduation from high school or equivalent required.
• Associate degree preferred.
• Experience with mail operations and postal services preferred.
• HIPAA privacy knowledge preferred.
• Basic writing and math skills required.
• Ability to lift up to 25 pounds and stand for long periods.

Responsibilities

• Perform mail services for the Patient Financial Services Department, including receiving, opening, sorting, and delivering mail.
• Update patient demographic and insurance information from patients or third parties.
• Validate HIPAA authorization requests and subpoenas for UB04 forms and itemized bills.
• Coordinate with external mail services firms and manage mailing methods for efficiency.
• Track mail volumes, batch and route mail, and assist with special handling as needed.
• Serve as a back-up for other unit tasks and support the department during busy periods.

Skills

Mail operations

HIPAA knowledge

Basic math & writing

Microsoft Word

Microsoft Excel

Education

High school diploma

Associate degree

Tools

Word

Excel

Job description

Focused on the Future of Care

We're looking for talented, passionate healthcare professionals to join the team at Memorial Health as we build the future of healthcare. If you're ready to be part of a transformative organization that puts people first, take a look at what we have to offer.

Position Type

On-site

Job Description Summary

Performs a variety of mail services to support the Patient Financial Services Department, including receiving, opening, sorting, and delivering mail while operating mail equipment and tracking volumes. Updates patient demographic and insurance information from patients or third-party sources. Validates and processes HIPAA authorization requests and subpoenas for UB04 claim forms and itemized bills from patients, attorneys, insurance companies, and other requestors.

Education

• Graduation from high school, or the equivalent required.
• Associate degree or post secondary education preferred.

Experience

• Previous experience with mail operations, including familiarity with the United States Postal Service (and other such delivery service providers), postal regulations, and mail center equipment is highly preferred.

Other Knowledge/Skills/Abilities

• Knowledge of HIPAA Privacy Regulations preferred.
• Possesses basic writing and math skills, including the ability to perform simple calculations using a calculator.
• Possesses the ability to regularly lift, push, and pull up to 25 pounds.
• Ability to stand for prolonged periods throughout the work shift.
• Demonstrates the ability to multi-task autonomously while working on multiple responsibilities simultaneously.
• Basic working knowledge of personal computers and their associated software, such as word processing and spreadsheet applications is required.
• Experience with Microsoft products Word and Excel is highly preferred.
• Receives requests for bulk mailings; determines best mailing and delivery methods to achieve desired results.
• Receives and sorts incoming, outgoing, and interdepartmental mail.
• Batches, bundles, routes, and/or delivers mail, providing special attention and handling to urgent mail, packages, and other specialty items.
• Works closely with external mail services firms for the coordination of services or to resolve inquiries.
• Develops and maintains PFS mail slots and ensures postage/mailing supplies, such as express mail envelopes and bills of lading, are available.
• Tracks department mail volume activity and compiles written results for management.
• Processes assigned folders according to departmental procedures.
• Reviews Subpoena &/or HIPAA Authorization Requests and validates forms are completed in accordance with MMC requirements.
• Logs incoming Subpoena and/or HIPAA Authorization Requests.
• Processes approved requests and delivers by fax or USPS Mail to requestor.
• Processes denied requests notifying requestor with reason for denial.
• Serves as a back-up for other areas within the unit or department, especially during times of special needs or staff absences.
• Performs other related work as required or requested.

Pay Transparency

$15.75 - $22.52. Additional compensation in the form(s) of participation in our annual incentive program are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role.

Benefits

• Paid time off
• 401(k) match
• Health/dental/vision insurance options

All benefits can be found at https://jobs.memorial.health/about/benefits/

If you require a reasonable accommodation to complete this application or participate in the hiring process, please contact [e-mail]. Requests will be handled confidentially.