Disability & Leave Management Analyst (Hybrid/Remote)

The Hartford; San Juan (PR); Hybrid; USD 52,000 - 69,000; Full time

Job summary

The Hartford is seeking an Ability Analyst to investigate long-term disability and absence claims, analyze medical and vocational information, and determine benefit eligibility while guiding customers through recovery with clear communication.

The role emphasizes collaboration in a fast-paced, structured team, strong analytical and problem-solving skills, and a commitment to continuous improvement within a hybrid or remote work setup.

Qualifications

• HS Diploma/GED required; Associate’s or Bachelor’s degree preferred.
• 1+ years of claim experience a plus.
• Medical terminology is a plus.
• Strong organizational and prioritization skills.
• Exceptional problem solving.
• Exceptional Critical Thinking Skills.
• Professional verbal and written communication skills.
• Continuous Improvement Mindset.
• Detail oriented with the ability to maintain a high level of quality and accuracy, while meeting productivity targets in a fast-paced environment.
• Thrives in a structured team environment.
• Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously.

Responsibilities

• Investigate and manage long‑term disability and absence claims by gathering and evaluating information from claimants, employers, and medical providers.
• Analyze medical, vocational, financial, and claim‑related information to support accurate initial and ongoing benefit determinations.
• Guide customers through the disability and recovery process, focusing on functional abilities, clear expectations, and supportive communication.
• Maintain professional written and verbal communications with internal and external partners to deliver timely, customer‑centered outcomes.
• Apply critical thinking, sound judgment, and analytical reasoning to assess risk, resolve issues, and make consistent claim decisions.
• Collaborate effectively in a fast‑paced, team‑based environment to retrieve, evaluate, and relay claim‑related information.
• Leverage technology responsibly to manage claims efficiently, understand the role of technology while applying appropriate judgement, remain aware of potential risks, and support quality outcomes.
• Demonstrate empathy and emotional intelligence when navigating difficult conversations and complex situations.
• Adapt to change, learn new concepts and tools, and support continuous improvement in an evolving business environment.
• Understand how claim decisions interact with other benefit programs to anticipate customer needs and provide accurate guidance.

Skills

Organizational skills

Prioritization

Problem solving

Critical thinking

Communication skills

Continuous improvement mindset

Detail oriented

Team collaboration

MS Office proficiency

Education

HS Diploma/GED

Associate/Bachelor’s degree preferred

Tools

Microsoft Office

Job description

The Hartford is seeking an Ability Analyst to investigate long-term disability and absence claims, analyze medical and vocational information, and determine benefit eligibility while guiding customers through recovery with clear communication.

The role emphasizes collaboration in a fast-paced, structured team, strong analytical and problem-solving skills, and a commitment to continuous improvement within a hybrid or remote work setup.